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WTW5000DW2 Whirlpool Washer - Overview

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Sections of the WTW5000DW2

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Washer Drive Pulley – Part Number: W10721967
Washer Drive Pulley
★★★★★
★★★★★
(23)
PartSelect #: PS10057144
Manufacturer #: W10721967
This splutch cam kit is a genuine replacement assembly designed for select Whirlpool, Maytag, and affiliated brand washing machines. It plays a critical role in the wash and spin cycles by engaging th...
$38.96
  In Stock
Order now and your part arrives by Apr 17
Drive Hub Kit – Part Number: W10528947
Drive Hub Kit
★★★★★
★★★★★
(39)
PartSelect #: PS6012095
Manufacturer #: W10528947
This basket drive hub kit is a vital component in select washing machines, designed to connect the wash basket to the central drive shaft, enabling proper rotation during wash and spin cycles. It play...
$27.36
  In Stock
Order now and your part arrives by Apr 17
Suspension Rod Kit – Part Number: W11130362
Suspension Rod Kit
★★★★★
★★★★★
(40)
PartSelect #: PS12347546
Manufacturer #: W11130362
This genuine OEM suspension rod kit is designed to support the inner tub of your washing machine and minimize vibrations during wash and spin cycles. If your washer has started making loud banging or ...
$90.17
  In Stock
Order now and your part arrives by Apr 17
Dryer Screw – Part Number: WP90767
Dryer Screw
★★★★★
★★★★★
(2)
PartSelect #: PS11746840
Manufacturer #: WP90767
This screw is sold individually.
$7.47
  In Stock
Order now and your part arrives by Apr 17
Washing Machine Door Lock Assembly – Part Number: W11307244
Washing Machine Door Lock Assembly
★★★★★
★★★★★
(30)
PartSelect #: PS12704713
Manufacturer #: W11307244
This is lid lock designed for use within various washing machines. This lid lock, also known as a latch assembly, is used to secure the lid of your washing machine during the washing cycle. If your wa...
$102.77
  In Stock
Order now and your part arrives by Apr 17
Water Inlet Valve – Part Number: W11210459
Water Inlet Valve
★★★★★
★★★★★
(48)
PartSelect #: PS12349267
Manufacturer #: W11210459
This water inlet valve is for washers. The water inlet valve controls the water flow into the washer. Unplug the washer and shut off the water supply before installing this part. Wear work glove...
$66.77
  In Stock
Order now and your part arrives by Apr 17
Shift Actuator - 6 Pin – Part Number: W10913953
Shift Actuator - 6 Pin
★★★★★
★★★★★
(17)
PartSelect #: PS11769864
Manufacturer #: W10913953
This 6-pin shift actuator is an authentic OEM part supplied directly by the manufacturer for use in washing machines. The shift actuator is responsible for controlling the movement of the washer trans...
$51.61
  In Stock
Order now and your part arrives by Apr 17
Touch-Up Paint - White – Part Number: 72017
Touch-Up Paint - White
★★★★★
★★★★★
(7)
PartSelect #: PS385132
Manufacturer #: 72017
This touch-up paint can be used on a wide variety of household appliances. It is most often used on washers, dryer, refrigerators, dishwashers, ranges, freezers, trash compactors, or microwaves. It is...
$11.77
  In Stock
Order now and your part arrives by Apr 17
Washer D-Shaped Knob Insert – Part Number: WP8536939
Washer D-Shaped Knob Insert
★★★★★
★★★★★
(2)
PartSelect #: PS11746209
Manufacturer #: WP8536939
This insert is sold individually. Knob not included. Knob is sold separately.
$9.62
  In Stock
Order now and your part arrives by Apr 17
Hose Clamp – Part Number: WP285655
Hose Clamp
★★★★★
★★★★★
(2)
PartSelect #: PS11740613
Manufacturer #: WP285655
The hose clamp is used to hold the water hose in place which will prevent the hose from leaking water. Sometimes the clamp may lose its ability to latch on, causing a leaking washer. For the installat...
$9.62
  In Stock
Order now and your part arrives by Apr 17
Affresh Washing Machine Cleaner - 3 pack – Part Number: W10135699
Affresh Washing Machine Cleaner - 3 pack
★★★★★
★★★★★
(2)
PartSelect #: PS1960673
Manufacturer #: W10135699
This washing machine cleaner includes three time-release tablets designed to remove odor-causing residues, grime, and buildup from high-efficiency and top-load washing machines. The tablets work by cl...
$20.36
  Special Order
Lid Hinge Mounting Screw – Part Number: WPW10119828
Lid Hinge Mounting Screw
★★★★★
★★★★★
(2)
PartSelect #: PS11748588
Manufacturer #: WPW10119828
Sold individually. NOTE: The color on the screw may not be the same as the image, but will still function the same.
$7.47
  In Stock
Order now and your part arrives by Apr 17

Questions And Answers for WTW5000DW2

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60 questions answered by our experts.
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Kelly
August 20, 2021
My washer bounces around on the spin cycle! ?????what could this be?
For model number WTW5000DW2
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Hello Kelly, Thank you for writing. We have researched the model you have provided and have found the part you are looking for is The Suspension Rod Kit PartSelect Number PS12347546. Please see the video included. Good luck with your repair.

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Davolyn
January 10, 2022
My washer is stuck on the lock. It won’t open and the lock light is blinking off and on.
For model number WTW5000DW2
PartSelect logo
Hello Davolyn, Thank you for the question. Normally this is an indication the Washing Machine Door Lock Assembly is faulty and may need to be replaced. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

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Larry
April 11, 2022
My wash machine shakes during spin cycle. The basket doesn't have even clearance at the top (between the basket and tub). Suspension already replaced as well as the drive hub.
For model number WTW5000DW2
PartSelect logo
Hello Larry, thank you for your question. After loading your clothes, you should see only about eight inches of clearance between the top of the basket and the top of the load. The clutch assembly is mounted on the drive shaft on the bottom of your washer. You may need to replace the clutch assembly part PS10057144 if the splines on the clutch assembly are stripped and the washer is making noise, or if you are having problems with the wash and spin cycles.We have a video for you to access. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you.

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Carlos
January 8, 2023
my washer does not fully drain the tub, took it apart and there are no obstructions.
For model number WTW5000DW2
PartSelect logo
Hello Carlos, thank you for contacting us. Check the drain hose and make sure it is not inserted more than 4.5"(113 mm). Also, the issue can be related to a faulty drain pump, part number PS11738156. If this does not help, we would recommend testing the control board, part number PS12114296. It manages the washer's functions such as filling, washing, draining, and spinning. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!

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Michael
September 9, 2021
Can i use a liquid fabric softener with this model? If so where & when do i add it?
For model number WTW5000DW2
PartSelect logo
Hi Michael, Thank you for your question. According to the manual for your washer, it has been designed so that you may use a Downy ball dispenser. For more information, you will need to either consult your owner's manual or contact Whirlpool. We hope this helps! If you have any questions, please let us know.

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Common Symptoms of the WTW5000DW2

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Will not agitate
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Shaking and Moving
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Spinning Issues
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Leaking
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Spins slowly
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Will not drain
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Will Not Start
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Noisy and Marks Left on Clothes
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Locking Issues
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Cycle Not Advancing
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No hot or cold water
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Water Filling Issues
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Lid or door won’t close
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Burning smell
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Draining Issues
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Timer Not Working
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Hub had warn its grooved teeth off and washer wouldnt agitate
ordered hub and it shipped quickly. I was able to put the hub in place and screw the screws in. you want to tighten them down slowly and go around to each screw tightening a little at a time so you don't break the hub. as you tighten the screws down the hub slides down flush. its impossible to just push the hub on with your hand. Buttoned it back up and got caught up on laundry. good day when the washer is fixed.
Parts Used:
Drive Hub Kit
  • Allison from RICHFORD, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
65 of 90 people found this instruction helpful.
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Noise, grinding sounds. Wash tub stopped turning but motor and cycles kept functioning. Process of elimination, must be the clutch assembly.
Easy, just followed the repair video. Recommend also ordering the drive belt. Bought one locally during my repair.
Parts Used:
Washer Drive Pulley
  • David from BLOOMINGTON, IN
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
66 of 99 people found this instruction helpful.
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Wouldn't spin properly
Replaced the gears that were eaten up, the retainer and the actuated. All parts but the spring are plastic. Did all according to your instructions. Happy to report all went well. Washer is working again.
Parts Used:
Shift Actuator - 6 Pin Washer Drive Pulley Drive Hub Kit
  • Beverly from MADISON, IN
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
36 of 39 people found this instruction helpful.
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