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The surface element quit working, when I tried to remove it, the element cracked.
Turn power off to the stove! Opened the oven door, removed 3 screws holding the top down. Lift the top up. (Take a picture first of where exactly the wires go and where the prongs go) I unplugged the 4 wires from the element. Use a screwdriver and pry the prongs through the metal brace. Remove the prongs from the old element because they are a separate part and don't come with a new element. If you wish to continue to use the stove, tape the ends of the wires up, because they will be hot when you turn any other burner on.
I forgot to remove something I had saved in the oven, planning to remove it before using the range.
Very simple. Removed oven rack that had melted residue on it and replaced it with the new one from your company. I want to tell you that the delivery service I received was just geat. Took less than 48 hours to arrive at my home from the time I placed the order on line. Keep up the good work and I will be happy to share my experience with those in need of you services. Thanks. Marilyn Kasson
After a brief discussion with CS about the electric stove part was shipped it arrived and I proceeded to install I found it needed to be installed sideways not up & down like the old one. The terminals did not line up so I put the black lead first and the purple lead last in doing that I burned out the switch??? was not easy to install as the video showed his switch matched each wire? My installation was sideways??
Lenses wore down and broke off making the actual indicator lights fall down behind the control panel since the lights connect to the lens.
Pulled stove out and unplugged it. Used a Phillips screwdriver to take the back cover off of the control panel. Each of the 7 lights connects to the red Indicator Light Lens via a slide clamp which is attached to the front of the light assembly. All you have to do is slide the lens into the hole from the outside of the control panel. Then with your other hand, pust the light assembly into the back of the lens and slide it to lock it in place. Repeat with the others. Replace back cover. Plug stove back in and slide back into place. There are you tube videos out there to help you.
