Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Written instructions were not very clear.
I went on line as instructed by one of your representatives and found clear instructions how to remove old part and put on new one. It was an excellent presentation. It can be found at w10712394 instructions
I looked up a you tube video of replacement for model and part. the video gave consise, clear and easy to follow directions. Using the video it took about 15-20 minutes to easily do the job.(I had difficulty seeing photos and reading printed directions that accompanied the part.)
Pulled old broken parts off with a little brute force. Installed the new parts and pieces, per directions provided (with pictures!), and placed back in dishwasher. It was easy! Made sure to install new wheel tracks forth set of tines from back of basket, slide parts into place and secure with screws provided. Only extra tool needed is a Phillips head screwdriver.
Figured out what was worn and went to website to order replacement parts. Three days later the parts show up, I find the replacement parts are better build than the original parts. Took less than 30 minutes to repair and reinstall. Works perfect. Website was easy to use and the repair was simple.
3 of 4 rollers on top rack were broken off but still usable with care
I read through the instructions which actually took longer than actually doing the repair because some of the pictures were a little dark and it wasn't clear exactly which direction the parts were facing. The repair went exactly as the directions said.
clip holding the rollers broke allowing one side to drop
The repair kit was easy to install, required a torque tip screw driver and thin flat head screw driver to remove the old parts. Took me 15 minutes start to finish. Simply follow the instructions provided with the kit. Nothing else needs to be said.
roller wheels on rack broke-- needed replacement / repair
"level of difficulty" and "time to repair" are very tricky. IF I'd have relied on the supposed detailed photos sent with the parts, the "level of difficulty" would have been "impossible" and the "time to repair" would have been "takes forever; still trying to figure it out." However, as another commentator mentioned, there is a Youtube clip from KitchenAid that walks you through it. With that-- "difficulty" became "very easy" and time to repair became "10 minutes". Definitely watch the Youtube clip!!
Fairly straightforward install of the kit parts. I was glad to see the new parts were stainless steel and not the weak plastic. I wish I would have known this - I ordered two kits instead of one because I figured it would break again soon. I was very glad to finally find the included screwdriver to torx adapter - I forgot my torx set.
When the door was in the closed position there was no power to the unit. The control panel buttons would not put the dishwasher in any cycle. the panel lights did not work.her
I first verified that there was 120 volt line voltage getting to the unit. I removed the outer door panel by removing the 10 torx screws located around the panel on the tub side of the door. Two of the screws are longer so note there location for reassembly. The door handle can now be removed. Pull the outer door panel away from the inner panel and remove the connector to the control board. Set the outer door aside. Remove the connector to the door latch.The latch is snapped in position at the top side. Pry using a screw driver to release. Snap new latch in position. Snap on connector, Reassemble door by first reconnecting the control panel connector. install plastic door handle. Mate door to inner panel. Note interlock tabs between outer door and inner panel near the bottom area. Install the 10 screws. The two longer screws are at the top holding the latch and handle.
