With instructions from PartSelect.com this was an easy fix. I tested the motor's electric as suggested and was satisfied that the Motor Module (WPL W10190935) would correct the problem. UNPLUG THE REFRIGERATOR! I popped the outside plastic cover off to expose the unit. (1) remove the wire unit that runs the length of the cube maker (2) remove the 3 screws that secure the motor unit and carefully remove it (3) carefully line up the new unit, slide in place and replace the 3 screws (4) install the wire that was removed in step(1). Connect electric to the refrigerator and wait about 2 hours for your first ice cubes. PartSelect.com is the ONLY supplier that you will ever need! Great instructions and trouble shooting suggestions. Shipping is incredibly fasssst! Customer contact is awesome. Don't hesitate to buy from them! Saved me about $200.! Good luck....Tom in SC
Remove two screws from top door hinge. Remove door from unit Remove old broken plastic cam 1 screw Replace new door cam tighten 1 screw Reinstall door and top hinge screws.
Super easy - emptied door of all food, unscrewed bracket from top of door, lifted door off and set aside. Broken cam removed, new one screwed in, and lubed with some Vaseline. Set door back in new cam, screwed bracket into the top, and good to go. I was kinda worried about shopping from PartSelect since I had never heard about them, but the part was here in less than 2 days. Pretty awesome little company.
0. Tools required: small Phillips screw driver and a normal length 3/16th inch Nut Driver. Some duct tape would be handy as well - for securing the wiring housing out of the way.
1. Unplug the refrigerator or trip the controlling circuit breaker to remove the possibility of an unpleasant surprises such as electrical shock, electrical arc, further damage to the refrigerator, burns to yourself, or death.
3. Remove the two small Philips-head screws located on the under side of the bezel surrounding the ice and water dispenser.
3. Carefully lift, pull, and remove the bezel.
4. Note the locations and relative positions of all the components behind the bezel. A digital photograph (or three) from various angles for future reference when reassembling the dispenser would be a good idea - if a camera is available.
3. Remove the two screws that hold the plastic housing and metal shroud containing wiring and switches. Tape the shroud and housing together and tie or tape it out of the way. If you ignored step #1, make sure you tape both the plastic tray and the metal shroud together as they were installed so that you cover any exposed wires or connectors inside the plastic housing. All the switches will still be "hot" and can cause the dispensers to activate at unexpected and mostly inconvenient times.
4. Slip the ice door damper spring (wire loop) off the ice door mechanism. Do not abruptly push or pull on the damper spring loop when it is disconnected from the door mechanism - you may damage it.
5. Remove the two screws that hold the retaining tabs in place for the water dispenser activator; the two screws that hold the retaining tabs in place for the ice dispenser activator; and the two screws that hold the spring-loaded ice door-closing mechanism in place. That is a total of six screws: four retaining tab screws for the activators and the two screws retaining the spring-loaded ice door mechanism.
6. Slip the water dispenser activator arm down, off the water feed tube, and put it aside.
7. Remove the ice dispenser activator arm and spring-loaded ice door- closing mechanism as a unit and note how it is fitted together. Then remove and put aside the ice door and closing mechanism. Save the spring-loaded ice door closing mechanism for reinstallation with the new dispenser
8. Reinstall the new water dispenser activator arm over the water feed tube and reinstall the metal tabs and tab retaining screws.
9. Assemble the new ice dispenser arm and the existing spring-loaded ice door- closing mechanism as you noted it to be during the disassembly process.
10. Reinstall the new ice dispenser activator arm and spring-loaded ice door closing mechanism. It seemed easier to secure the dispenser activator with the screws and metal tabs first and then the spring-loaded ice door closing mechanism.
11. Reinstall the plastic housing containing the electrical components and the metal shroud and secure in place with the two screws that were removed in Step #3. Restore electrical power to the system.
12. Test both the water dispenser and ice dispenser for proper operation. If both dispensers appear to operate correctly, reinstall the bezel with the two small Philips screws and you are done.
13. If either of the dispensers does not work, you will have to trouble shoot the problem. A common problem seemed to be that the activator arm was not making contact with the switch in the plastic housing. You will have to go back and ensure that all the components are properly installed - there are no other adjustments and simply pushing harder on the actuator may break the newly installed part.
All the screws and components are easily accessible, so I think that the entire repair process should take about 30 to 45 minutes unless Step 12 fails and Step 13 is required. Then it may take a couple hours to figure out and get things set right.
First shut off water supply and unplug power. Unscrew icemaker assembly from side wall with 3 screws. Remove front cap and you can clearly see module. Unscrew and remove module ( only three screws). Install new module and revers procedure to finish up. Ice was ready in just a few hours. Video provided by this site was right on and left no questions.
ice maker was over filling and causing water to flow into ice dispenser and freezing it al together
First turned off the water and unplugged the refrigerator and then removed the old ice maker by first removing the side cover plate and then next removed the ice level detector. Remove the screws that hold the ice maker in place and rotating it somewhat soas to gain access to the wires and then unplugged them. Next I had to modify the way the water comes into the new icemaker by adapting a CPVC street ell to fit into the hole on the side and then hook up the water supply. Installation is just the reverse of removal.
After checking the water valves ordered new ice maker. received the part three days after ordering! Clearing out food, removing the old one and installing the new unit took under 15 minutes. Everything went fine.
I removed the old ice maker and during the short disassembly noticed a burned out connection to the heater element that allows the ice to be broken free of the tray and dumped into the bin. Part Select had a new unit to me next day! I had watched their short install video, and read some of the user comments, already. Re-installing the new unit was a snap, and just as the video had described except for the mount bracket. The only thing that concerned me was that the new unit did not immediately do anything. I began to investigate and found that the flexible water "chute" connection had ice in it! I unplugged the refer, unscrewed the water filter and drained it. I disconnected the water feed on the outside back of the unit as well to make sure water could flow easily to the ice maker port. I filled the water filter with boiling hot water and replaced it, I plugged in the refer, and reprogrammed the date and time. Several hours later I checked the ice maker and it was -- making ice!
Part received was what I needed. There was one issue--the 'feed' opening to receive water and direct it into the ice tray was a side feed and what I needed was a back feed. That means I had to do some exchanging of parts to make it work. That exercise took more time that the actual installation.
Have to say it was a pleasure doing business with PartSelect. Purchased the icebin from Whirlpool and the entire backside of the bin broke off in less than 10 days. I called Whirlpool for warranty and they said it had been more than 30 days since the order was placed and it is only a 30 day warranty. I spoke to a supervisor and pleaded my case that I work out of town and only make it home every 2-3 weeks and it was only installed for 10 days. I further explained that the original unit lasted 10 years so I would think it would be pretty obvious that this was a defective product. She said sorry, only 30 day warranty, but she would offer a 25% discount if I wanted to reorder. I told her what I thought of their policy and offer and told her I would rather pay full price than any further support of their company. The phone agent with PartSelect was friendly, professional and I received my new icebin in just a few days. I don't purchase many parts from the internet but I would bookmark this company for future reference.
