The microwave door would not stay latched, so it wouldn't come on.
The repair was easy, I just took off a few screws and found the broken latch spring. The real story is how easy it was to find the replacement spring from Partselect! I couldn't believe they had it, and even better yet, I ordered it one afternoon, and it came the next day with normal shipping! Unbelievable! Then I just popped it in and replaced the covers I had removed and it was working again!
Took the replacement plate out of the box and put it in the microwave in seconds. I never realized how much of a difference having the correct microwave plate would make. It's great to have it back.
Problem was easily diagnosed using the internet as a resource, problem was a bad stirrer motor. Hardest part of the repair was the removal of the microwave. Once off the wall, you remove the outer cover and a molded plastic casing directly underneath the outer cover at the top of hte microwave to expose the stirrer motor. Removed two screws and two wires and the old motor is out. Did exactly the opposite to install the new motor. The kit I recvd included among other things the motor, a new inside cover, plastic rivets and even silicone to seal the inside cover. I am sure I saved a couple hundred dollars by doing myself.
You had alerted that it was imperative to unplug unit before starting to remove defective bulb. As described, there was silicon on bulb and socket and bulb broke upon my attempt to remove. Had to use needle nose pliers to get metal base of old bulb from socket, then all went well.
The lady in the Nova Scotia call center should get all the credit for being able to identify the part I needed from only the very limited information I was able to give her. Employee of the month for her. She also had such a great can do attitude. Lawence Baier
First let me say that I tried several places to get what I thought was a simple light bulb. This included several national hardware stores as well as a national electrical supply company. No luck. Went to the manual and PartSelect. Not only did you have it in stock, ship right away,at a reasonable price it arrived in a matter of days. One would not normally think of receiving a "how to" video to change a light bulb but you did. That impressed me. Suffice to say the replacement went well and you can be certain the next time I need a part I will go to you first. I am also impressed with the organizations with which you are affiliated with. BBB, Norton, PayPal, money back guarantee etc. Thank You The entire process was made pleasant with your support.
was able to find the part needed using the microwave model number. i ordered the part and was able to replace it in less than 5 minutes - was great to find the part needed easily and fix the eyesore!
Watched video which reminded me to order support for the turntable support ring and did exactly what the person in the video did. Excellent and prompt service and all parts fit.
After researching online, I found that I needed the turntable drive coupling, part#PS993087. when I went to your site it showed the same part but the part number had changed but said it would fit my microwave. Well, I was really surprised and happy when the part I received 3 days after I placed the order, with normal shipping,fit perfectly and now my turn table in my microwave works. I have marked this site a a favorite and will use it I'm sure soon. Being a single women and having to figure out how to fix the things on a small buget, I'm learning a lot and have a lot of respect for men that know how to do all the repair stuff. Thanks so much, I have been able to mark this off my list of things to fix. Have a nice day. Cj- age, 58
