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Idler pulley seized
The pulley is accessible from the back of the dryer. Disconnect the gas line. Remove all the screws. Also remove the small plate that secures the line cord. Lift the back up and out. I was able to avoid disconnecting the water line. Take a picture of the pulley so that you will have a record of the belt routing. Release the spring and remove and replace the pulley and bracket. Vacuum out the lint. Plug in the dryer to make sure that it works properly before reassembly.
This could not have been easier. The hardest part was tipping the dryer over on its' side. Instructions: 1. Tip dryer over onto a non-scratch surface. I used a tarp on the floor. Insert leveling foot into the foot opening on the bottom of the dryer & screw in with fingers until it is difficult to turn. 2. Use the adjustable wrench on the hexed foot (not the threads) to adjust to the desired level. 3. Tip dryer upright taking care not to exert pressure on the feet closest to floor. I used a folded-up tarp under the bottom edge of the dryer while lifting it to the upright position. 4. Use a level, back to front & side to side, to determine if feet need further adjustment. 5. Adjustments can be made with the dryer in the upright position, using the adjustable wrench on the hexed foot.
Took the front part of the dryer out, released tension on the idler pulley, took the drum out, and remove the old drum seal. Make sure you remove the old adhesive with sandpaper or wire brush. Put the new adhesive on the seal, not on the drum. Adhesive is very runny. Seal may need to be stretched to fit the drum. Set the seal on the drum, let sit a few minutes. Put everything back together.
Old. Original heat seal was deteriorated and peeling off. Streaks were getting on the clothes.
Removed the front panel, removed the tub and removed the old seal. Tub seal area was scraped, sanded and wiped with acetone to ensure a clean. Bonding surface. Applied adhesive with and acid brush to get a consistent adhesive layer without getting too much in any one place. Seal was a bit smaller than the tub circumference so it had to be stretch to fit. While the adhesive was curing , I took the time to clean the contact surfaces and vacuum the lint from inside the cabinet. Reinstalled the tub, drive belt and front panel.
YOU NEVER SENT ME THE PARTS!!! I had to drive to a parts store to find them. On January 17, 2024, I tried to call you when the parts did not arrive and your recording said there were no reps available and you hung up. WE CANNOT GET HELP TO CANCEL THIS ORDER. We have been going in circles with PartSelect and shipping. SO, how do I get my refund of the $107.26 for the parts that I never received!!
I followed the very informative video and wrote down step-by-step notes for myself. The repair went very smoothly. The only thing I didn't realize, was that the dryer has 4 rollers, not just 2 shown in the video. All are easy to access once you disassemble. I had to do it twice since I had to order 2 more rollers in order to replace them all. Also, the triangle plastic washers come with the roller, so you won't need to order them separately like I did. I also changed the idler pulley roller while I was in there since that has bearings too. Just as easy. I'm very happy with my quiet dryer! One last note: The new rollers are a bit louder than normal at first, but they quiet down very quickly as you use the dryer. It must be because they are brand new.
I followed directions found on several similar YouTube videos since the instructions included in the Whirlpool parts kit were not for my model dryer. I found that the original idler pulley was not rotating and the belt had worn a groove through it. I replaced all 4 roller wheels, idler pulley and the belt. Problem solved.
Ordered $245 worth of parts for four possible fixes. None of the four fixes worked. Used an appliance repair person to do more troubleshooting. Fourteen days later and after spending an additional $380 ($625 total), a new control panel was installed. That solved the problem.
I first tried replacing the Radiant Flame Sensor, which was located in a tight space and was very difficult to access. I finally gave up and called a handyman to replace it. That didn't fix my problem. I needed a new igniter. That was easy to replace, but it's fragile and I broke the first one...