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Washer not draining some of the time resulting in the code ND being displayed.
The replacement of the drain pump was very easy. I will not go into detail, just follow the video installation provided on this site and you will have no problem.
I decided to replace the drive belt since I was into the back of the washer. The video on this site was spot on, however I did have to apply a lot of effort putting the new one on. My old belt was stretched out considerably and at first thought I had a wrong replacement belt. Number on the belts confirmed it was correct. Just had to walk the belt on the larger pulley and it will fit.
Unscrew door hinges, front panel, soap tray, lift top to 12 oclock position,unhook strap from spring located on top of the drum,tape strap ends to drum to prevent from falling,disconnect the billows drain clamp on the bottom of the billows,remove the billows by peeling off the drum, install the new billows from the top first and tape it to the drum to prevent it from slipping off as you work your way around the drum,install the strap in its track, secure with spring(better with two people)in same location, hook up billow drain, finish doing the laundry.
Replace power cord that had burned from a small fire
I removed top control panel and then the old power cord that been damaged by a small fire and the just attached the new power cord and control panel. Unblievably simple and I saved myself a lot of money. Where I live in a NYC suburb this type of simple repair could easily cost $100.
reconnecting the tension spring to the wire cable took more strength than I had
Everything went smoothly enough until I reached the tension spring issue...It is definitely a two person job (that part, al least) It may be helpful to add that to the video...otherwise, the repair went well as I followed the video completely
Received the new lid but the pins required to install it were not included. The old pins were corroded and broken. Used a couple of nails of the correct diameter and cut them to length with wire cutters. After that, I just pushed them in to place, job done.
When ordered it said instructions included which it did not.
Received 2 seals with seal kit and didn't know which seal went where and online it was stated in a video the kit included a "revised" seal but couldn't find anymore information than that. Installed what I thought was the seal to be installed on the inner seal. Did not have any information on the depth of the bearings installation on outer or inner bearing set depth. Tried to call help line but never got through. I think it is installed right? Guess I will wait and see how the drum holds up and hope the bearings and seal are installed correctly.
The motor isolators went in with no problem ,but the drive belt went on very tight , your how to video shows how. Easy the belt went on , when I called your store I was told that is the only size belt for the machine model mah5500bww, Thank you Bill
washer was noisy so I replaced the bearings and put a new shaft on the tub
I looked on Utube at some videos which helped a lot all told i replaced the bearings in the outer hub which was quite a chore as the bearings came out rather hard I used a steel rod about 18 inches long and a heavy hammer to pound the old bearings out they came out hard then I put the new bearings in very carefully as I had to tap them back into place and installed the seal and put the new shaft on the tub and slid everything back into place. The instructions that came with the new seal and shaft were very helpful I bought the new bearings from local implement dealer as they were not available with the shaft and seal didn't keep track of my hours probably about 21/2 to 3 hours
Had Hurricane Harvey water high enough to short out control board and soak motor.
Used the conversion kit to replace both parts.Note the supplied instructions say to test the install by running a spin cycle before you put the door and panels back on. However the unit will not initiate a spin cycle without the door lock engaged. Not just the light switch, the actual door lock mechanism. You have to reinstall the door, then test. This error in the instructions cost me about 30 minutes.
Ordered siphon cap according to FPS parts list. Wrong cap, but I don't care! Customer support was so helpful and willing to do everything to get me the correct cap, to include refunding my purchase price AND shipping before I even sent it back. They will be my first choice for parts in the future! My husband is a "fix it" guy, so I know that will mean a lot of purchases. I look forward to future business with this company!