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Wrong parts sent twice. One of the parts was a substitute 2" too long
Unable to complete repair, had to send parts back Part should have been PS11732074, but got PS11732704- wrong part This was a substitute part and was 2" too long
Waiting for refund on this part. It cost me $14.50 to return it by UPS!!!
This is the second time they have mailed me the wrong spring. I talked to someone the last time and explained everything About my refrigerator. I had a Repair man come and try to put this part on my refrigerator this time and he told me that this spring is not for this side of my door. The first tim
Expensive to have repair man come out and find out that I’ve been mailed wrong spring again. My icemaker is on the left hand side this is the side of refrigerator- I need the spring for left side with the ice maker. Twice they have mailed me the Wrong spring that goes on the right hand side I have tried to explain this to the person that waits on me. Do I have to pay for another spring and mail this one back ?i have mailed one back and postage is getting expensive.
i changed the filter and was able to get water to the white coil at the bottom of the dispenser (left door) but could never get water to the icemalker.i also replaced the pump at the bottom of the door as well as the green ebr699172 dispenser electrical board.still can not get water to the icemaker.any help will be greatly appreciated. paul
The past I ordered was broken upon delivery. I asked for a replacement and was refunded the charge. Tried to contact you but "due to covid" you aren't taking calls. Net result: I ordered the part from another source, got it, installed easily. Won't use you again.
Door switch would not turn on interior refrigerator light.
I had previously watched a YouTube video (do this first!!) on a similar Kenmore model so I knew what to look out for: (1) turned off power, (2) took thin putty knife to slip under outer lip of switch (most screwdrivers are too thick), (3) wiggled switch at front end to release the tab, (4) unplugged from the socket, (5) plugged in new switch, (6) popped new switch back into door, (7) turned on power. Voila !! Super easy. I couldn't believe it.
Covered the sidewall with tape to protect. Pried the switch out with knife blade and removed electric plug with needle nose pliers. placed plug in new switch and pushed switch into the hole in the side wall. Took about five minutes.
The 2 minute or so video was not exactly matching the model that we had but the instructions were very good and important. The switch was a little difficult to get out from the side of the refrigerator.
1. Unplug the refrigerator (to avoid shock) 2. With one screwdriver pry open the switch on the side facing the door to a gap of about 1/8 inch 3. Insert a second screwdriver into the gap to press the plastic tab back slightly and this should release the part. 4. pull the part out and unplug it, you may have to pry back some small tabs on the sides, 5. Plug in the new switch 6. plug in the refrigerator the light should come on, if not tighten the connection 7. Insert new switch back into its slot, it should snap in place. Done!
Cover the putty knife with tape so you do not scratch the side wall where the switch is located. Slide the knife under the edge of the switch and push in a bit towards the switch and slightly twist to pop the switch out of its hole. Disconnect the wires from the switch and simply plug in the new switch. Push wiring back into the hole and careful push the switch into the hole until it snaps into place.
the light did not work when door was opened. At first it would flicker then off completely.
My son just pried out the old switch with a screw driver snapped out the old one and snapped in the new one. Pretty sure even I could have done this. Very quick and easy. Thanks. :-)
Remove door seal and cam shaft (one piece). Remove broken cam by removing Philips head screw. Replace broken cam with new cam and reassemble. The actual repair took about 15 minutes however the majority of time was spent figuring out that the door seal and cam shaft had to be removed, no tools required.
