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The lower shelf cracked, broke and eventually fell apart. The vegetable trays cracked.
The online list of parts for this appliance was printed very small and was very intimidatingly busy. Calling the Help Center proved to be our saving grace!! The woman at the Help Center was awesome. Together, we figured what pieces I needed and they arrived within 36 hours; I was extremely impressed. The replacement parts did not include the accessories but we had the needed rollers and metal support bar from the original pieces and installed them readily on the new pieces. All went well and we are happy to have a functioning shelf and vegetable drawers again. I cannot stress enough how content we are and how thrilled I am with the personal service I received on the telephone.
Tape off the light button so door alarm does not go off. Take off the clear light shield and remove the light bulbs. Be careful, bulbs may still be HOT!! With Phillips head screw driver unscrew the light plate assy. Drop it down in a comfortable position. Disconnect the connector, unscrew the thermal sensor and remove light assy. Install new light assy into light plate assy. There is no thermal senor in the new assy. Snap light plate assy back into place and install the two screws previously taken out. Install bulbs and clear cover. Remove tape from light door switches and you are done. Lights should go on and off when door buttons are pushed in and out.
The drawers were sagging on one side due to broken plastic tabs
I replaced the entire plastic frame to fix the drawers. I'm frustrated that the design requires that I do this. Removed the metal bar that actually provides the support for the front of the frame and the drawers, etc. Three screws to remove and re-install. Easy. After removing the drawers, I just gently bent the drawer cover hinges to slide them out of the frame and tilted the frame out of the fridge. The glass just came out easily as it's not attached with any clips. I had to work to remove the clear plastic panels but a little careful persuasion and I was able to white supports out of the way and remove the panels. Then I removed the aforementioned bar and replaced the glass re-installed the whole assembly.
lower shelve frame had warped on one end of the lower shelf
Removed the support bar from the warped frame, which had 3 screws, then reattached the bar to the new frame. The criper drawer front lids was a simple snap in.
Replacement part from PartSelect was OEM, identical to original part. Installation was very quick. Inserted hinge on left side and then depressed the right side to slip it into place. Presto, it was done. Most impressed with PartSelect on the OEM replacement part and very prompt delivery.
Tray Cover was broken where it attaches to the refrig. This is the Third one in 6 years
The plastic is real weak and the articulation point is not manufactured strong. You have to put one end in a female receiver and flex the tray cover with your fingers crossed hoping it won't snap, while sliding the other side into a similar female receiver on the other side. The Crisper drawer front has not come in yet. Disappointed that you have to buy the entire drawer with a front instead of the front. This is the 2nd one I have replaced. The difference in the Drawer Front...$10.00 and then entire Front and Drawer, $45 plus...