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Heating element not heating for both wash and dry.
Put in both a new element and thermostat. Did not fix problem. Using an ohm meter I did not measure any voltage to the thermostat. Suspect it’s a problem in the control unit, and decided to replace dishwasher.
Prongs on Upper and Lower Dish racks were rusted and broken.
I ordered the upper and lower rack replacements PLUS additional wheels and other attachments because I could not tell from the schematic on the website whether or not the smaller pieces came with the rack.
As it turned out, the racks came ready to install and all it took was a limber nephew to take out the old ones and put in the new. Now I have plenty of spare parts in my own inventory in case the wheels, etc. need replacing.
I feel guilty sending you this repair story because all I did was order the parts on your website and then conned my nephew into making the exchange.
The parts arrived very quickly and in good condition. In fact, the new racks are an improvement over the ones that came with the dishwasher originally. Ms. Susan McNutt was quite helpful in keeping me informed of the status of the part that was back-ordered. It was a pleasure dealing with PartSelect.com.
The wheels that make the lower rack roll had worn out to the point that sometimes dishes would rub against the spray arm.
I removed the old wheel assemblies (4 total holding 2 wheels each) with a slight prying with a screwdriver to ease it off the rack. After the first one, the rest were a little easier. The new ones had to "mate" a certain way and then just needed a push of the hand.
My husband replaced the entire soap dispenser until in under 30 minutes. I stayed out of the room. :) I didn't hear any swearing, so I assume it went fairly well. Sorry that I can't give you detailed instructions. He didn't need a manual or any type of directions. I guess it was kind of obvious how to do it. Just be sure you turn off the power first.
compared it to old rack. Parts snapped together in 5 minutes. the fit was good. Kit did not include the silverware baskets, or the fold down narrow shelf.
Original supply tube for upper spray assembly disintigrated
Unscrew the top bracket on basket of upper spray arm assembly. Remove entire upper spray arm assembly. Remove old spray arm. Install new spray arm and new supply tube being careful to align the upper bracket with slot on new spray arm and supply tube.
removed old check valve from bottom of dishwasher and replaced with new one. I used channel locks to do this, disconnect hoses and screw out check valve, and put back in opposite order, make sure the dishwasher is empty of water or have a plastic bowl or such to catch water. Take off two front covers on bottom of dishwasher to access check valve ,white with hose attached.
Removed the washer from the cabinet, although the repair kit could have been replaced without this step. However, it still made it easier. Removed the spray arm assembly and the top cover to the motor. I had to block the motor to keep it from turning while I unscrewed part number 11. The rest was very self explanatory. The "impeller" was seized onto the motor shaft (20 years old) so I had to use a chisel to break what remained off, then clean some corrosion from the shaft. The repair kit worked and the pictorial parts diagram that came with the kit was very clear. Bottom line: "Easy peasy, lemon squeezy!" Great web site for diagnosis and parts diagrams!
The repair went well with the major problem being I replaced the drain hose without removing the dishwasher from it's position. Due to this I removed the drain end with out being able to see the hose and put it back on by feel. Over all I was back up and running with in 30 minutes and everything has worked very well so far.
Removed the lower spray arm assembly thumb screw and lifted off the spray arm assembly. The lower seal had disintigrated - couldn't even find any pieces in the filter. After reassembly with the new seal and bearing I turned the spray arm by hand to ensure it was not binding. There was still was, what I would consider, some excessive wobble. I fashioned a shim washer out of some plastic from a Folgers coffee can lid and installed it on the thumbscrew threaded shaft and tightened it all down finger tight - it works very well and now, and no wobble. I relaced the upper spray arm seal while I was doing the job (both the upper and lower seals are the same part #). I figured it would go out on me eventually, so I might as well replace it while I was doing the lower arm work. Kept the old upper arm seal as an emergency replacement.
Cleaned the filter screen of all debris (it is amazing what collects there over time). Cleaned the stainless tub with some spray Greased Lightning, ran the rinse cycle, and then put a few tablespoons of citric acid crystals in the soap dispenser and ran the dishwasher on NORMAL WASH with temperature boost. Looks new inside; cleans the dishes, glasses and utensils well (no water spotting); and is nice and quite (like when it was new).
The plastic Retainer nut holding the lower sprayer arm severed
The repair was simple except for removing the thread portion of the old retainer nut from the lower housing. I had to remove the lower housing and separate the male threads of the old plastic nut from the female threads in the lower housing. That took 25 minutes since I did not want to ruin the female threads. Once removed, the new parts went into place easily.
