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drain pump noisy, broken piece of glass caught in pump.
removed kick panel with screwdriver, 90 degree turn of screw. Put towel under drain pump. Disconnect drain hose by loosening spring clip with pliers to provide access to pump. released spring clip on old motor while turning counterclockwise to separate pump from drain reservoir. inspect drain reservoir from inside machine to remove any foreign objects. Installed new pump by indexing attachment flanges to notches in reservoir and turning pump clockwise until locking tab makes audible click. reattach drain hose insuring hose is contacting "stop" ribs on drain hose pipe. Run wash cycle on machine to insure there are no leaks. Re-attached kick panel.
With a little pressure, I was able to push off the broken wheel pieces with my thumbs. I was able to snap on the new wheel pieces really easily. This job took less than 15 minutes to replace all 4 wheel pieces.
Removed old tine rows and replaced with the new parts. No tools were needed. Each was replaced one at a time so the old ones could serve as a model for how the new ones were inserted and attached. Not much more complicated than changing a light bulb. Parts appear to be good original equipment quality but quite pricy for these very simple pieces.
First remove the front kick panel by removing 2 philips screws. Turn off the water supply, and then disconnect the supply line if not of the flexible kind. Mine was copper. Remove 2 screws holding dishwasher to counter top and pull machine out. Open door and attach replacement link by hooking the plastic end to the hinge hook on the door side and then place the string portion round the plastic pulleys and then attach the other end of the link to the end of the spring attached to the rear of the machine along the bottom side. Push dishwasher back into position, reattach supply line and re-install both screws attaching the machine to the counter top. Turn on the water supply and check for leaks. Place the kick plate into postion and secure using the 2 philips screws that were removed.
After bailing out the unit, filled filter hole with a moderate amount of Dawn dish washing detergent. Ran dishwasher twice to remove all Dawn from the unit. Had to bailout the water (and suds) from the washer both times. After the dishwasher finally drained I inserted the new filter..
Plastic pieces had broken on both the top and bottom racks
The parts select site had an excellent breakdown of what I needed to replace. When I got the pieces, however, it wasn't so apparent how to do it. I actually used YouTube video to show the process.
The trickiest part was actually uninstalling the broken pieces. I had to work backwards through the YouTube video.
The other tricky bit is having a sense of how hard you can push to snap plastic pieces in and out.
Also, watch the whole video! I didn't, and I ran out for a tool (a star driver, I think that's what it's called) that was actually in the bag of screws that came with the assembly.
It seems like Kitchen Aid realizes they have a problem with plastic fatigue, because they have replaced some of the plastic parts with metal.
If you take your time and stay organized this is a very doable repair.
Dishwasher would not drain. Pump was jammed with broken glass .
Turn off breaker to dishwasher. Remove lower basket. Drain any water using a wet vac. Remove bottom cover plate. Should be 2 plastic screws using flat head screwdriver. Should be able to reach pump. Turn counter clockwise to remove. Disconnect plug wire on pump. Install new pump by turning clock wise. Reattach wire plug. Run a wash cycle with empty dishwasher and check for leaks. Replace cover plate. Done.
