This has nothing to do with the repair - But with the customer service. I ordered and received a crisper in the mail and it had a crack in it. When I called the customer service # they helped me quickly and explained exactly how the credit/re-ship would happen. I received my new crisper in just a couple of days. Thank you!
Really easy, simple instructions, and it was on my doorstep 3 days after I ordered. Much simpler than dealing with the appliance store, where I'd have to drive to the store, order the filter, wait 7-10 days, and return to pick it up. Ughh! Internet is the way to go!
with screw driver, pry up white upper drawer border and cover carefully. Place over new drawer in same location on a hard surface. press the upper border over the new drawer and press downward.carefully until it snaps in place. insert drawer in old drawer location.
took out old lid, took out drawers above this drawer to make it easier to work on. installed new drawer simple by hand with no tools. put other drawers back. very simple no tools needed.
This problem is caused by a "Duckbill" rubber grommet attached to the bottom drain tube of the freezer. This duckbill opens up during the defrost cycle and allows water to drain down the "water slide" to the evaporator pan. It doesn't take much to gum the Duckbill. Once gummed up the defrost water is trapped. The Defrost Cycle eventually makes the water flow out of the coil area to the bottom of the freezer then eventually to the floor. The repair involves unplugging the unit, removing the bottom back cover with a 1/4 nut driver, pop the power clip out to give you room, reach in and pull the duckbill grommet and the water slide, then installing this replacement drain kit. This is a p trap replacement that actually fixes the root cause of this problem. A tricky part is removing the water slide, you can see the white snap that holds the slide in place. Using a small flat blade from the top releases the snap and the unit is pulled upward rather easily. This replacement drain clip snaps in the same place. If I had to do this again it wouldn't take more than two minutes to replace. Oh, one major thing, you need to manually defrost the unit. I pulled the front door off, it is held with 4 screws ... don't remove them just loosen them and it pops off easily. I pulled the bottom tray out an it gave me room to squirt hot water with a baster into the back freezer area. Eventually everything thawed out. If I had it to do over I would have waited on connecting the tube to the evaporator pan and placed the bottom of the tube into a small sauce pan or something to collect the drain water and easily dump it into the sink. I used a sponge and that took forever. BTW, just to reiterate, use this item and not that Duck Bill for replacement, this actually fixes the root cause of this problem!
With temperature set to 40 degrees fridge would lower temperature to 27 degrees.
Turn off circuit breaker (there is no on/off switch). Empty top shelf of food and the shelves. Remove 2 screws for door latch assembly. Remove light cover at rear of control panel. Carefully unlatch control panel, light panel and disconnect wiring harness from connector sticking out of fridge cabinet. At bench replace original harness with new harness ensuring proper placement of connectors. Reverse removal instructions to restore fridge operation.
I ordered the wrong shelf. Width was correct but the Depth was not. Started the return process and I'm seeing its still processing. This is since 2/28/2024. 3 Weeks ago. On that same day I ordered what I hope is the correct one, but still haven't received it. Fingers crossed something happens soon.
