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Once realized needed to open the wheel rail a little to remove wheel stop, it wasn't too difficult. Took about 20 minutes. Part came in a couple of days and was the correct part. Was disappointed that a similiar part, looked the same on the web site costing about $54.00 plus shipping, ended up costing about $100.00. Contacted customer service, said I needed to contact the factory. Seems like they should have researched the problem, Andy Duer
pieces that attach the wheels to the lower rack kept falling off
Ordered the new parts and attached to wheels on lower rack. The old pieces clamped on and the plastic stretched out and would not hold any longer. The 8 new pieces have a slightly different design, were easy to intall and I believe will never loosen up.
I turned off the water supply to the dishwasher. Then took off the front panels and disconnected the water. I then unscrewed the dishwasher from the countertop, pulled it out luckily there was plenty of play in the wire, and drain hose. I turned it on its side and had to remove a couple clamps to free th piece that I was replacing. Once I got to it, it just unscrewed. I put the new one on and everything back together. It was easy.
Pulled out the top tray fully, popped off the end caps. Removed the tray and placed it on the cabinet top. Popped off the old rollers and snapped on the new rollers. Replaced the tray into the dishwasher, Popped the end caps back on and I was done.
The instructions provided are very good if I had done before. My concern was getting the gasket to sit properly at the bottom where you cannot see. I removed the inside of the door (7 screws) and this made it easier to assure gasket sat properly in the track. may have cost an extra 15 minutes but worth it. If I do again I will take door apart again, however I think this is fixed and should not need attention again.
With coin, to remove the end cap from the front inside of the rail, insert the edge of the coin into the side of the end cap and push the coin to the rear while rotating the end cap to the inside of the tray until it comes free. Don't force. Pepeat for other rail. Repeat to reinstall end caps. You can can now slide out the the tray. Use long nose pliers to remove old rollers and insert new roller(s) on same prong. Do all 4. Reinsert tray and end caps.
over time the upper rack axles broke so the rack would just come out of the rollers. I ordered the parts from here and had to youtube how to get the stops out so I didn't have to unscrew the metal guides out making an easy job into a hard one. all you have to do is with a flat head screw driver is slightly bend the plastic end part of the stop which is in the metal guide that stops the wheels from coming out of the guides. once you bend out the plastic end you then turn the stop to get it out of the metal guides. if you youtube it its very easy. just be easy when you bend the plastic piece because I can see it breaking. I didn't break mine so the job was very very easy and took all of about 5 to 10 minutes to complete the entire job. I love this site it had real life info to help out when you need to do a job and trouble shoot your appliance.
The upper rack rollers are made of plastic after 5 years the plastic became brittle and broke so the rack fell.
Watched the video and swapped out the parts when they came. One of the arms that one of the rollers attached to was rusted and swollen had to remove the plastic coating and sand in order to get a good roller fit. Went super easy
The wheels on the lower rack of our dishwasher kept falling off.
Removed the lower rack. Took off the old wheels. Put the axles on the new wheels which took a little manpower, but became easier once you did a couple (there are 8 wheels). Then snapped the new wheels on the rack which was really simple. The new design is much improved to the old one. The wheels glide better, then they ever did. We're sorry we didn't think of this repair years ago and the cost was a fraction of the cost of a new dishwasher.
Upper rack rollers (not the slide rollers) wear out and fall off. Rack falls out when pulled.
Pop the end caps off the slides by pushing the lock tab in with a medium flat screwdriver, through the square hole in the side of the slide. Pull the rack out and set it on the counter. Pop the axles off, with the rollers, with your fingers. They are just clipped on to the rack wire. Pop the new ones on 4 places, fingers only needed to clip them to the wire. Put the rack back in the dishwasher by aligning the rollers in the metal slides and pushing it in like normal. Pop the rack slide end caps in by just pushing them in. If you're smart you bought new ones, they're cheap insurance. Save any good used parts in your kitchen junk drawer for the next time you treat it rough. Less than 5 minutes to fix. So easy a caveman could do it. One just did!
