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Bulb burned out
You had alerted that it was imperative to unplug unit before starting to remove defective bulb. As described, there was silicon on bulb and socket and bulb broke upon my attempt to remove. Had to use needle nose pliers to get metal base of old bulb from socket, then all went well.
My daugher used the vent grill on the microwave as a handhold while putting dishes away in the cupboard and broke it. I found the part via the Whirlpool website. When the part arrived I removed the two screws, placed the new vent grill in place and replaced the screws. Total time: About 10 minutes.
I ordered bulb, which was stuck in socket. Order a new bulb amd socket, now is working fine thank you for your help and having the part we needed, it was delivered in a couple of day and now is working
I had no problem installing the new filter. Just used a phillips screw driver to remove the two screws holding the vent cover in place. Cleaned the dust out of the ducts and reinstalled the new filter. The screws must be held to the screw driver with your finger tips so you don't drop them in the vent cover. The most difficulty I had was in clearing the clean code from the screen. There are no instructions in the owners manual for doing this. But after several tries I got it.
The problem I have with changing the bulb is my microwave is an overhead one and therefore I cannot tip it on its side to easily replace the bulb. I have to drop the lid down and carefully install the new bulb from underneath.
The lady in the Nova Scotia call center should get all the credit for being able to identify the part I needed from only the very limited information I was able to give her. Employee of the month for her. She also had such a great can do attitude. Lawence Baier
Top vent grille broken where screws held it in place.
Extremely easy. Was very impressed with the ease of ordering the part and speed with which it was delivered. All I had to do was remove old screws and from oven and replace vent grill with screwdriver. Thanks PartSelect.