Followed the instruction video on your website. It was accurate and valid. The repair should have taken 15 mins., instead one of the screws holding the dispenser was frozen. Tried DW-40, and liquid wrench. Neither worked because the screw was in plastic.Finally got out the Dremel and cutting wheels. Had to cut away enough of the unit until I could get at the screw (it was the center bottom one). Sliced through some more of the housing, then cut a notch in the screw head deep enough so I could apply enough pressure with a flat blade screwdriver to open it. After that things went as smoothly as could be expected.A bad design and cheap materials.
I simply removed the bad part and reversed the process. It was very easy and a 12 year old could do it. Thanks for the online tips and recommendations. You saved me over 400.00 which is what a new unit would run. Plus installation. Many Thanks.
Lower rack was bent, didn't like rolling out of the dishwasher anymore
I removed the old rack and saved the flatware container. Then I put the new rack in.
The difference between the old one and the new one is that between a busted grocery cart with one wheel that always wants to return to the parking lot, and a well-trained dog that does exactly what I ask it to. The new rack was worth the $95 I spent to get it.
The new rack came with wheels and axles, so I didn't need to order more.
I took out the old rack and rolled in the new. I thought I was going to have to take the rollers off the old one and put them on the new, but they were already on the new rack. The hardest part was getting into the box. I am an 80 year old female.
Very easy - remove the screws around the inside of the door. 6 screws and 2 plugs to remove the assembly. Just be careful not the strip the sheetmetal screws when putting it back together. No screwguns...
