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Drum wasn't turning
I took the dryer apart. You have to take the top off, then the door/front off. There are wires & other parts that need to be unhooked as well. A flat tip screw driver can be used to pop the top off. The screws were all phillips. Once you take that all apart, then you can access the drum. I bought the belt because I thought that was what was wrong with it. Turned out to be hair in the drum rollers. Took those all off & put wheel grease on each of them, put new belt on (since I had it LOL) then put it all back together. Make sure everything is lined up correctly otherwise you will have to take it apart & reline (which I had to do) I am a 49yr old female & was able to do this repair on my own!
Lint Screen Housing broke causing damage to clothing
Could not do repair since the parts that I ordered were different from the picture on this site. I have emailed them to which they replied with one email asking for some info. I sent that to them and have not heard anything back in the last 3 weeks. I have even sent reminder emails and still nothing. I can't use my dryer due to damaging clothing and can't replace parts due to being the wrong part. Partselect is not very good at getting answers for their customers. Expert repair help is something i don't think they have. Getting some answers would go a long way but i feel like i have been left in the dark.
1 of 4 Drum Rollers Froze Preventing drum rotation.
Replaced idle pulley wheel, worn drum belt and all 4 rollers (1 frozen) due to dryer age. Site video re general disassembly/re-assembly easily adapted to this model and very helpful with exception of replacement of drum rollers. New rollers received (AGM75510755) were pre-mounted on included shafts. This required removal of existing roller shafts to replace with new shaft/roller units. Site video shows placing a new roller on existing shafts after removing a plastic retaining clip. New roller/shaft assembly is a better option and fortunately I did not order extra retainer clips! Rear drum roller shafts have small carved out space to fit a box end wrench to remove shaft nut. Watch out for sharp edges on internal steel parts!
The lint screen that this company sent was 3x too large. I called to return/exchange it. No one available - go to customer service. I went to customer service and entered my email address and the order number (while I was looking at the original order1). The email and order number could not be found.
I am still waiting to hear from someone from the company to get a RMA and return label! Will NEVER use this company again. Vivien Joebchen
Dryer work but wouldn’t shut off when finished cycle, had to shutoff from breaker
With a thin flat screwdriver I was able to pry out the old door switch, I replaced it with the new door switch, pushed back in dryer and so far is working since I installed a month ago.
An appliance repairman determined the problem which was that it needed new pulleys and thankfully PartSelect carried them. He installed them in an hour and my dryer runs fine now.
I assumed this was a belt problem. Ordered the belt and followed the excellent screw by screw instructional YouTube provided by PartSelect. In fact, I probably would not have attempted the repair, until I watched the video and was reassured that I could do it. When I got the front panel off, the problem was obvious. There was a dishrag stuck in the blower. Didn't need the belt, but the video was sure worth the price of the part (~$17). Mr. Appliance charges $109 to DIAGNOSE the problem! This was way easier than dealing with them, especially during a pandemic near the holidays.
Called LG on the phone and they gave the button presses for diagnostics, which then gave the HST code, saying the Humidity sensor was bad. The part was described as the Humidity sensor module. Actually it's just the wire leads for the sensor which must be electronic and only accessible by disassembling the dryer. There were descriptions about cleaning the wires, perhaps because some people use dryer sheets which cause a buildup on the wires and prevent them from doing their job. I use wool balls and have no buildup on my wires and replacing them did not fix the sensor, because the module accessible inside the dryer is not the moisture sensor, but only the wire leads.