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The part holding the wheels broke from age
One side at a time. Removal a bit difficult, but first side took longer. Second side was a cinch. It would be nice if they had better pictures, but it was a fairly straightforward repair. Nice to have it done and working again
Popping out the old tine rows was very simple and required no tools. The only issue was that the spacing of the replacement tines was different from the original parts and there was not enough space between the tines and the basket to snap the clips back on to hold the tine row. I went to my band saw and cut the extended ends off of the clips and then they snapped into place perfectly. This would have been a 20 minute, no tool job if I didn't have to run to the band saw.
Wheel insert sheared off and top rack falling down on left side.
Followed the video and it went almost perfect. Had to step back at first and reposition the initial step and then it went quickly. Used a star screwdriver rather than the adapter piece sent with.
The plastic prongs holding one of the four wheels broke off allowing the upper rack to sag when pulled out.
I ordered part PS10064063, metal left and right rack adjusters that should be more durable than the plastic parts that broke. To install, I watched this YouTube video (https://www.youtube.com/watch?v=otUn8eoceBw), pausing and rewinding as needed. Piece of cake! FYI, when the axle broke, the small little plastic prongs stopped the grinder, which caused the dishwasher not to cycle. Fortunately, that was repaired under extended warranty, but the rack wheel was not covered. The repairman said the grinder (in most dishwashers these days) is a very delicate blade. They can't really grind much - even tiny plastic pieces.
The new part has been modified so I was not replacing with "like" parts and with the photos being not very clear, it took a bit longer to figure out what went where. Also it took a little time to figure out how the old adjuster came apart but it really didn't matter if I broke it, it was broken already.
The wheels broke and came off of the top rack had to replace the top rack adjusting unit
Laid all the parts out after removing the old adjusting units off of the top rack. I figured out how the new parts went together and attached them to the rack and replaced the rack in the dishwasher. The instructions that came with the new adjuster kit were not much help they were hard to understand and the pictures weren’t very good easier to figure it out on my own. Hope this helps
Parts came with instructions however I just searched the part #on you tube and found a video of someone doing the repair. That made it super easy. Took me only about 20 min for the whole job and I am not a very “handy” guy. So glad I didn’t pay someone to come out to do this. Easy repair! In a nutshell you completely remove the old housing and wheel structure and replace it all with the new parts so when taking off the old parts don’t worry about breaking them.
My wife hired a local repairman when the right side spring cable broke (I was out of town). He took two hours to fix it (and two appointments). The door would then pop open when running. He came back and replaced the latch. Problems persisted. I then ordered new hinges and replaced both in half hour or so. Would recommend doing all of these repairs yourself. None of these repairs are that hard and definitely not worth paying hundreds to do it. Trickiest part is pulling the dishwasher out from the counter without impacting the electrical or water connections. Disconnecting the power is important on all repairs. When you take the screws out of the door to get to the hinges, make sure you have a helper just to hold the door up while removing the last few screws. The left side hinge was really bent (when the right side spring cable broke) - caused the door to be out of square and thus would not effectively close. This was obvious after a 5 minute search on this this and other repair sites. Process that I used: 1. remove screws from both sides holding dishwasher into counter (may have screws into countertop as well). 2. turn off power, 3. pull out dishwasher far enough to see hinges and springs (careful of connections), 4. remove front door screws, 5. take off front panel, 6. remove spring cables (pull cable taut and remove "hook" from hinge)., 7. unscrew two screws holding hinge to door, 8. bend metal fingers around hinge pin to be able to remove hinge., 9. attach hinge in opposite path. 10. repeat on other side (if necessary), 11. reconnect things in opposite order...test door prior to reattaching door panel. Make sure you level the unit with the adjustable feet. Make sure screws in sides of cabinet aren't too tight as it can take the unit out of square pretty easily...
I looked at the position of the remaining Tine Pivot, since there are four on this dishwasher upper rack, and positioned the replacement pivot and pressed it into place. It was a snap (excuse the pun!). NOTE: My dishwasher's Model Number was not in the list provided herein. I had to search a couple of models to find the Upper Rack that looked like ours and to find the Tine Pivot replacement part that looked like ours.That process took longer than the "repair".
1) Pull out dishwasher from under counter. 2) Disconnect spring located at the bottom on each side of dishwasher. 3) Using socket remove pulley wheels from each side at bottom. 4) Install new pulleys on each side. 5) Wind pulley cord around both wheels and attach to one end of the spring on each side. 6) Using pliers extend other spring end to lower frame of dishwasher on each side. 7) Open and close dishwasher door to test. 8) Replacement complete
The track rollers detached from the rack so it could not be used
The parts seemed more sturdy than the originals that broke, so I hope this will be a better design. The instructions were adequate for installation and the adapter for the screws was supplied with the parts. The most difficult part was removing the old broken rack adjusters since there was no instruction for that.
The repair was easy: just remove old assembly and replace with new one which was slightly different. The included directions were very poorly printed and practically useless so if you are not somewhat mechanically inclined it would be almost impossible to install just using the instructions provided
Nomenclature of parts were not named with a drawing, Photos of instructions were very dark and unable to ascertain which was which , they were worthless. It took me 20 minutes to figure out where the new parts belonged. Keep in mind the new parts were different than the old parts. A simple sketch would have helped a lot.
