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Parts broken or missing
followed instructions and used common sense and the salesman was very helpful and knowledgeable and he contributed a lot of help in finding the right parts that fit
Too much weight on shelf over time caused it to crack down middle
Removing the old pieces & figuring out how to separate the front trim so it could be reinstalled on the new frame took the longest! (released the securing tabs with a screw driver). Reinstalling the new parts were straight forward, "no problem". (epg)
The right end cap hinge broke for the pantry door.
I replaced both side. The left side I very easy to replace. It has 2 screws holding the end cap in place and the tracking has 2 screws holding it in. Undo the 4 screws and put the track on the new end cap and then you are good to go to install the new end cap on the left side. Now for the right side is easy, but you now have to also undo 2 screws and other 2 for the track just like left side but also you are going to have to undo the humidity control stuff and put it on the new end cap.
The small peg that holds the panry door in place broke, as a result the door would not operate
It took longer to empty the items off the shelf than it did to do the repair. Slid the veg, drawers out, set them aside.Took glass shelf out set it aside. removed three screws with 1/4in socket. Removed end cap. replaced with new end cap, replaced screws, cleaned and replaced shelf and drawers. Was a very easy task. these pegs break very easy, this is the second time I have had to replace the end cap, both times it was the left size. problem is you have to buy both the left and the right side together,
Empty box sent with no part!!!! No customer service help because of covid
No product was sent in the box for the shaft I received an empty box from them cannot perform any repairs because I got no product from this company. Called customer service said due to Covid no customer service available when online and receive no customer service no refund no product no help
gasket had ripped over the years where they flexed when dooors were opened and closed.
last time i tried it right away after removing from shipping box.. relaxing with with hot air gun... was not to easy... this time i allowed gaskets to relax for a week on a flat surface. in a warm room.... took less than 5 minutes per door.... no hot air needed.... VERY easy.
Popped off the control panel at the top behind the door. Found the thermistor and replaced it, cutting the wires and splicing the new one in. Immediately the warm section of the refrigerator was getting below freezing temperature readings, so the cooling vent was not opening. I put the old one back on and the temperature readings went back to being accurate. So this was not the problem. I believe now that the fan somehow is not blowing enough cold air up. So now I'll probably buy a fan motor and maybe a blade and try that. Otherwise the computer module I priced at $500 so I hope it isn't that. I replace the fan motor a few years ago already.
the locking latch to the water filter cover had been broken for a while
Open the existing cover and carefully with the thumb and index fingers, pry the cover at over the left pin and remove the cover. Place the replacement onto the right pin and pry the left placing it over the left and you are done.
Receive the parts. Review the video. Thought I can do this got down to the screw and I didn’t have is a ratchet small enough to remove the screw so I had to call D.O.C appliances to do the install Michael was here less than 15 minutes
I initially tested the heating element and defrost thermostat using an ohm meter. the defrost thermostat was incased in ice, so I replaced it first. The refridgerator worked for about a week and then froze up again. I then replaced the thermistor and the unit is working as designed.
