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After a quick Google search I determined how to pull off the softener dispenser and top cover. Removed one bolt and pulled agitator out and apart.. Anyone who has used a socket set can do it.
Agitator, not working, spins freely on drive shaft
I was emboldened after reading other reviews by how easy it was to replace the agitator in my Whirlpool, with comments like "it took less than an hour". Well, that might be true for some... The video also made it look easy, so I ordered the replacement part. I did not disassemble the machine in advance but I did enough troubleshooting to determine that the clutch was fine, but the agitator failed to spin during operation. When the part arrived I followed the video, but I was unable to loosen the retaining bolt. The failure of the agitator was a result of stripped gear on the inside of the agitator, so it just spun loosely or, during the wash cycle, not at all. Because the gear teeth failed to grip, I was unable to use the agitator to hold the shaft stationary while loosening the attaching bolt. My only option was to cut the plastic agitator away from the shaft using a rotary cutter, being careful not to damage the shaft or the bolt. This was a painful, time consuming job but, with patience, it can be done. Have a shop vac handy because you'll have to stop on numerous occasions to vacuum up plastic pieces and dust, so they don't slip through the small holes in the drum and clog your drain. The problem was compounded because during the initial installation they had used excessive amounts of Loctite and the bolt was glued pretty tightly to the shaft. Anyway, after approx. 4 hours of troubleshooting/repair work the washer is back in operation, and I still saved money on the deal, so I'm a satisfied customer..
Top part of agitator did not work. It would only turn sometimes.
I followed a repair video on YouTube It is easier to disassemble the agitator and replace to cogs The hard part was placing the top part of the agitator back onto the bottom parts, after I replaced the cogs. i use a flashlight to help see where the two separate pieces of the agitator need to be to connect the back together properly ( top agitator & bottom agitator). Once this sep is completed you have to place the whole agitator and line it up on the agitator rod. Line up the groves as much as possible. Turn the agitator slowly until it slides into place. Then use your socket wrench to tighten the screw. The screw is the last step to attach the agitator back onto the washing machine. Then replace the cap, to keep water from going down into the washing machine. Then replace the fabric softener dispenser. Now you have a great washing machine. I am a women and did this repair by myself.
Removed agitator according to instructions, although upper and lower agitator did not want to separate. I used a steel rod and hammer to separate them by hitting lower agitator where bolt goes through. After removing and replacing old cogs, cog holder had to be tipped upside down to insert in agitator. I used a small dap of toothpaste to hold retainer in place while I inserted it in agitator. Works great now.
I went on line to find out how take the adjetator apart. You just stand on the adjetator and pull the top off. Very simple. Once that wss apart I cleaned the dog area of dirt and old pieces. Install new dogs and put it back together. I was trying to make much harder than it was. Piece of cake.
Agitator was not turning properly; soap left on clothes. The teeth on the agitator dogs were worn off.
Gently pry top of agitator off with small flat-blade screwdriver. Using the square end of a 1/2-inch socket extension, unscrew the plastic center "nut." Lift agitator off, remove center cone that holds the dogs, slip the retainer ring off, remove the worn dogs and replace. (Great opportunity clean the soap scum off the agitator!) Reverse the process to complete the repair.
Repair was simple and quick. Started by removing softener cup and removed bolt holding part that housed dogs. Removed housing and slipped of hold down clamp and replaced the 4 dogs then reversed procedure all took about 8 mins
Pop the top off the agitator, remove the bolt, pull off the agitator, pull out the part holding the cogs (dog ears),remove and replace cogs, reassemble. Works great now.
The top part of the agitator was not turning; the cams had disintegrated
I did the repair as specified in the excellent video supplied with the confirmation of my order. It would not have take more than 15 minutes if I had ignored the 13 years of built up scum on all the parts as I disassembled the agitator. Cleaning everything before reassembling took most of the time. It made no sense to me to have the agitator apart without cleaning everything. It works fine now and looks shiny clean.