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Fabric Softener Dispenser clogged
Pushed the new one into place. No tools, no fuss and very little swearing involved. Clogg was caused by erroneously pouring the liquid detergent into the very handy opening reserved for fabric softener. I'd love to say my wife did that, but.... no, it was me. NOW, the real story. I ordered the part via the web at 10:00 a.m. It was delivered to me at 9:30 a.m. the next morning via Fed Ex. Wow! Great job at PartSelect.
Please check the order was refused so I would not have to pay to ship back. The lady I spoke to on the phone said to do it this way. I have been TRYING to call for 2 weeks but no one is answering the phone due to CV19!! The order is back at your warehouse. Please give me my refund!! Plus I have emailed your CS dept. numerous times with NO answer, only automated.
The top of the agitator wouldn't turn, just the bottom
I removed the softener cup, unscrewed the bolt and replaced the cam kit. Super easy just like everyone else said. Parts were here very quickly and at a great price!
Removed the liquid softener cartridge. Removed the plastic seal inside the upper agitator using a pliers. Removed the bolt holding the agitator in place using a 7/16 socket wrench with a 6 inch extension. Lifted the agitator out. Separated the upper and lower agitator into two pieces. Replaced the cam assembly inside the upper agitator. Reversed the whole process.
First I pulled the liquid softener dispenser from the top of the agitator. Then I pulled (also by hand) the cover that was beneath it. That revealed the bolt holding the agitator in place. I loosened this with a socket set and removed it. The old Cam-Agit, which was stripped, popped out and the new one popped in. I then reassembled everything in reverse order and was done in approximately 5 minutes. The agitator works great now and we are no longer getting clumps of powder detergent in the clothes from lack of agitation.
I bought the cog kit. Nice directions on how to assemble but their were no instruction on how to disassemble the agitator. I wound up replacing the whole agitator for $60 vs $6 for the parts I needed. The agitator had only one nut (which you had to take off to get at the cog assembly anyway. The agitator is the way to go. The cogs are halfway down the top part of agitator with no way the get them out without a special tool or ruining the bottom part of the agitator as the clips are part of the bottom piece. If you need special tools they should be listed. If you need to be a trained technician that should also be stated. To give you parts in the middle of an assembly with no instruction on how to put them in the assembly is plain wrong.
Much like the other descriptions. I found the video helpful and this was the only vendor that had diagrams, so you could see how things went back together. When I popped off the top piece, everything went flying, as someone else mentioned, so the diagram was essential.
The wash cycle made a loud grinding noise when it went from filling to wash.
I put the dial to drain and and pressed the pause button for 3 seconds and it drained. Unplugged the washer from the electrical outlet . Shut the hot and cold water off. Disconnected and drained them. Placed the washer on a soft mat on front side exposing the back and bottom of the machine. Unscrew the metal cover with Philips head screw driver. Disconnect the drain hose to a bucket or small dish tub . Remove the belt cover with 5/8 ratchet or wrench. Using a ratchet or wrench remove the one bolt holding the clutch in place . Remove the two Philips head screws from the shift mechanism ( looks like clock timer,my memory is failing me right now sorry! ) . Pull down on bottom gear after removing nut. Push in and pull down with a flat head screwdriver on the tabs holding the collar in place above the top gear .The collar and gear and spring should come apart. Install new parts in the same order . Reassemble make sure to use Locktite 242 on the bottom nut holding the gear. Install belt , belt guard , cover drain hose . Stand machine back up , reconnect all hoses tightly plug machine into electrical outlet and start. Put a smile on your face because you did a great job and saved yourself some money!
When the washer goes into a spin cycle, I would hear an intermittent loud clattering noise. I think the clutch teeth above (the cup part that is spring loaded) and the belted pulley's teeth below are not fully seating on each other during the spin cycle.
W10721967 Splutch Cam Kit
Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.
When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.
Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.
Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.
I removed the cover for the softener dispenser on the top of the agitator. Then reached in and removed the cover of the nut and washer which was very sticky and sealed with an o-ring. This took a bit of pressure. Then used a socket wrench with an extension to loosen the bolt and took the whole agitator out of the machine. Then I set the agitator on the floor and with a fine 12 inch long screw driver released the catches while turning and pulling the agitatior with my other hand and holding the lower agitatior on the floor with my feet. I then turned the upper part over and removed the cogs and holding mechanism. Then I reversed the process after replacing the cogs with the new part. 25 minutes total.
