The upper rack rollers are made of plastic after 5 years the plastic became brittle and broke so the rack fell.
Watched the video and swapped out the parts when they came. One of the arms that one of the rollers attached to was rusted and swollen had to remove the plastic coating and sand in order to get a good roller fit. Went super easy
With coin, to remove the end cap from the front inside of the rail, insert the edge of the coin into the side of the end cap and push the coin to the rear while rotating the end cap to the inside of the tray until it comes free. Don't force. Pepeat for other rail. Repeat to reinstall end caps. You can can now slide out the the tray. Use long nose pliers to remove old rollers and insert new roller(s) on same prong. Do all 4. Reinsert tray and end caps.
over time the upper rack axles broke so the rack would just come out of the rollers. I ordered the parts from here and had to youtube how to get the stops out so I didn't have to unscrew the metal guides out making an easy job into a hard one. all you have to do is with a flat head screw driver is slightly bend the plastic end part of the stop which is in the metal guide that stops the wheels from coming out of the guides. once you bend out the plastic end you then turn the stop to get it out of the metal guides. if you youtube it its very easy. just be easy when you bend the plastic piece because I can see it breaking. I didn't break mine so the job was very very easy and took all of about 5 to 10 minutes to complete the entire job. I love this site it had real life info to help out when you need to do a job and trouble shoot your appliance.
The wheels on the lower rack of our dishwasher kept falling off.
Removed the lower rack. Took off the old wheels. Put the axles on the new wheels which took a little manpower, but became easier once you did a couple (there are 8 wheels). Then snapped the new wheels on the rack which was really simple. The new design is much improved to the old one. The wheels glide better, then they ever did. We're sorry we didn't think of this repair years ago and the cost was a fraction of the cost of a new dishwasher.
There was a video on the page as the part. Done in a flash. The axle was a little hard to get into the wheel so I soaked it in a little hot water and it whet in like a charm.
Old upper rollers and axles were dry and brittle. One roller was broken off. Upper rack would fall out of place when loaded
Removed rack slide end caps. They broke off because of brittleness. Removed rack, then used pliers and/or flat blade screwdriver to remove 4 rollers and axle assemblies. Replaced with new rollers/axles. Return upper rack into slides and installed new end caps. New caps slightly different than old but easily clip into place Upper rack works lile new!
Upper rack rollers (not the slide rollers) wear out and fall off. Rack falls out when pulled.
Pop the end caps off the slides by pushing the lock tab in with a medium flat screwdriver, through the square hole in the side of the slide. Pull the rack out and set it on the counter. Pop the axles off, with the rollers, with your fingers. They are just clipped on to the rack wire. Pop the new ones on 4 places, fingers only needed to clip them to the wire. Put the rack back in the dishwasher by aligning the rollers in the metal slides and pushing it in like normal. Pop the rack slide end caps in by just pushing them in. If you're smart you bought new ones, they're cheap insurance. Save any good used parts in your kitchen junk drawer for the next time you treat it rough. Less than 5 minutes to fix. So easy a caveman could do it. One just did!
Upper rack would fall down because of worn-out rollers
Determined not to call a repairman for such a simple problem, I watched your extremely helpful video. The ordered parts came right away and all it took was a screw driver and 30 minutes to take off and replace four rollers. So easy, this 75 year-old grandma could do it!
Installation was very easy! Rack works perfectly now. Only problem...bought four sets instead of 4 parts since the order form didn't say it included 4 in each pack.
UNPACKED WHEELS AND CLIP. USING NEEDLE NOSE PLIERS SQUEEZED WHEEL TIP TO INSERT IN WHEEL. REMOVED OLD WHEELS AND RETAINER BY HAND. INSTALLED NEW WHEELS INSTALLED AND NEW RETAINERS
