FIRST, I went to the wrong web site, and thought based upon their diagnostics that I had a sock stuck in the pump. The machine would run, but not pump nor spin. Further, I had no idea precisely how to get at the pump, which is located at the front to the machine. Bailed 20+ gallons of water, and a full load of wet clothes out, took the machine apart from the back (precisely opposite to the correct approach) and took the pump out--no socks, pump OK. Searched with the machine Model # and found Parts Select, and its help video, statistical analysis, and feedback. I jumped the broken switch, so I could wash clothes (a cheap piece of whirlpool engineering dedicated to the appliance repair trade's pension plans, no doubt), put the machine back together, and ordered the part off the web site page with the repair video. Wrong part showed up two shipping days later, and after talking to customer service, they shipped the correct part, received two days later. Took me less than 20 minutes to install the right part. It took me at least 45 minutes to repack the wrong part, drive to the post office, and then I had to pay postage, and am still waiting to get my $37 back--oh, and I am out the money for the right part while waiting to get my money back for the wrong part, and paying postage to send it back--and for $4 gas to get back and forth to the post office, and spending my time correcting the part of the problem not of my making. Prolly net/net I will still be monetarily better off than having called an appliance repair guy and getting a stiff bill for the house call, and full retail for the part.This web site nailed the problem based upon my symptoms--and I ordered the part shown in the video that was identical to what was broken in my machine, but was initially sent something else. If I had found this web site first, I would have saved myself three hours of figuring out how to take the machine apart backwards without ruining anything in the process, and removing a pump that was fine. Putting it back together after viewing the video took 15 minutes.....the only down side of my experience was getting sent the wrong part (a lid switch that did not fit my machine, and did not match what the tech was removing in the video--one with the three long lead wires, ground wire) and paying postage and taking my time to repack and mail.
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