Washer was not agitating. My husband did not have a clue what to look for, but he took it apart and noticed two of the four directional cogs were stripped. Did an internet search and found the part on your website and thought we would give it a try since the part/shipping was under $20. The parts came in three days and my washer lives on. Was ready to get a new one since it is 18 years old, but I will not wait. Excellent website with all instructions and parts breakdown of the washer.
Removed the agitator cap, then removed the plastic, spring loaded retaining part (needed a square head tool). Once out, the cog retainer came out, replaced all four cogs, and replaced in reverse. Easy as pie & took 10 minutes!!
Plastic gears wore down not allowing top half of agitator to spin
Popped off top of softener cup. Pulled out screen. Used nutdriver to back out the only bolt holding the agitator on. Pulled it off popped out plastic "gears" and popped new ones in. Put back in reverse order. Done in 5 minutes....worked perfectly! Easy!!! Thanks !!
Removed the bolt that holds the agitator in place..pryed the metal ring that holds the agitator dogs in place..replaced the old dogs with the new ones..old ones were broke off so I had to figure out what direction to install them by assembling everything and making sure that the dogs would catch the teeth on the part that surrounds them..reassembled and then the machine wound agitate properly..but then discovered that the direct drive clutch was not working keeping the drum from spinning..so I replaced the clutch but that's another review..
After a quick Google search I determined how to pull off the softener dispenser and top cover. Removed one bolt and pulled agitator out and apart.. Anyone who has used a socket set can do it.
The top part of the agitator was not turning; the cams had disintegrated
I did the repair as specified in the excellent video supplied with the confirmation of my order. It would not have take more than 15 minutes if I had ignored the 13 years of built up scum on all the parts as I disassembled the agitator. Cleaning everything before reassembling took most of the time. It made no sense to me to have the agitator apart without cleaning everything. It works fine now and looks shiny clean.