I'm so glad you asked! You sent a SUBSTITUTED part which came nowhere near fitting the refrigerator. You have, so far, ignored three emails in which I requested a refund for the part as well as the shipping both ways. Since you sent something I didn't order, and it didn't do the job, that seems only fair. Evidently you guys don't agree. I don't have any problem with the fact that you probably sent something you THOUGHT would work - my problem is that you seem to feel that it's my mistake, so shipping costs ought to be on me. I will continue trying to get this issue resolved, but I really hope you do print this on your website. I'm not certain why you have a customer service address when no customer service exists. I am very disappointed with this whole transaction.
I was prepared for the part not to fit because it's a 23-year-old fridge, but it fit perfectly, no issues whatsoever. I plan to buy a crisper drawer as well. Glad I found this vendor.
Retainer bar was a little long but husband used a saw to make smaller (the part said it was a similar to my model- Maytag no longer made this made) It was perfect -- ow I have a whole new usable shelf!!
System not cooling. removed back cover and notice fan not rotating. Looked up unit and found diagram. Ordered motor which was received in less than 5 business days. Replacement was super easy. Just unscrewed from frame, pulled off fan, put fan on new motor and remounted back in frame. Took 10 minutes tops.
Rerigerator was leaving a lot of condensation on top shelf in refrigerator.
Removal of the door gasket went quite fast. First i needed a 8mm wrench. That what I didn't have. Got the socket set, not the wrench. Tried adjustable wrench, went slow. I slowly got the bolts out. Putting the gasket on was slow. Then I get to the last corner, was awful for me. I finally get it on. Putting the freezer door back on 1st went crazy. I finally looked on top of refrigerator, saw (3) bolts, removed them, installment went easy from there.
When you plug in the fridge it will begin to make noise, but never get cool. When you open the door it will stop and will not turn back on.
This part is listed as one that can fix the problem, but the installation video does not match my fridge.
I've replaced the capacitor (PS11757023), the compressor start relay (PS11740412), and condenser fan (PS1957416) and none of them have fixed the problem.
I really don't want to throw this fridge out. Please help! justin@jplt.com
Door would pop open. I cleaned gasket made sure nothing in the way of door. Gasket was cracked top and bottom it worked better but the seal was not good.
Did just like the video showed took doors off daughter helped take off doors so easy put door on blanket. My daughter 38 went to town putting it on just watch the corners so easy two days after installation the door seals great. You can do this.
Original drawer handle had cracked and the crack spread down to the body of the crisper unit.
Took out the old, cracked, crisper unit and removed the white trim piece on the handle so that we could re-use it on the new crisper unit (which, in spite of the $90+ price tag did not come with new trim). The whole thing took 3 minutes to do.
bulbs were not burnt out. received the new switch in a few days. watch the short video, was good to see how it comes out. used a putty knife to release the defective switch, removed wires put them on the new one and posed the new switch back in. Not bad Part cost $11.00 7 dollars shipping so for 17 bucks it works great. nice to see what is inside the refer!
We looked up the problem online with the model number of the refrigerator. We ordered the part and followed the video installation that was sent with the order and was found online prior to purchasing
