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Terence
January 21, 2023
Timer buzzer sound is barely audible, when timer is ended.
For model number JK3800SH3SS
Hi Terence,
Thank you for your question. To adjust the beeper volume, you will need to go under Settings. If you have any questions, please let us know. We are open 7 days a week. We look forward to hearing from you!
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Terence
January 26, 2023
Control board listed in response says it is not compatible with this model.
For model number JK3800SH3SS
Hello Terence, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is Part #: PS12722613. We hope this helps!
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Terence
January 26, 2023
Will I need power board for beeper to work on the timer when function complete.
For model number JK3800SH3SS
Hello Terence, Thank you for the question. The Power board sends power through the appliance. The Control Board PartSelect Number PS12722613 should control the timer and beeper. We hope this helps!
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Judy
December 26, 2023
The microwave does not respond to me trying to program it to cook, defrost etc. The oven side still works fine.
For model number JK3800DH5BB
Hello Judy, thank you for getting in touch. Based on the description that you have provided, we would recommend replacing the control panel assembly, part number PS12722775, to fix the issue. We hope this solves your problem!
So the microwave won't stop turning when I shut the door and the light stays on. I've replaced the relay board and I've tested all the door switches. I have no idea why the unit wants to turn the turntable motor and leave the light once I shut it the door.
For model number PT7800SH4SS
Hi Tony, thank you for the question. Based on our understanding of the issue, we would suggest you replacing the control board, part number PS12722613, to fix the issue. Good luck with your repair!
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Rick
May 15, 2023
The clear/off ,start and popcorn button stopped working on the microwave side what part will I need ?
For model number JT3800SH3SS
Hello Rick, thank you for the question. Based on our research, you may need to replace the control panel, part number PS12716543, to fix the issue. We hope this helps!
My oven overheats but the display keeps showing temperature at 100. I replaced the thermostat but no joy. Seems like the control board must be fried, but not sure which control board is for the oven. Can you advise?
Thank you
For model number CT9800SH2SS
Hello Fred, thank you for the question. According to our research, we would recommend checking the temperature sensor for continuity. If this is not the issue, you may need to replace the control board, part number PS12722613, to fix the issue. It manages the functions of the wall oven, such as heating and temperature. We hope this information helps!
