LOCK MODULE DOOR WH01X23494

Hello Silvia, Thank you for the question. If you can see water running into the washer and the washer is paused unplug the washer and if the water continues to run replace the water valve. If not you can check for a error code. You will need to Close the door. Clear current cycles by pressing the power button. Make sure the screen is blank before attempting to enter the service mode. Disconnect power to washer for at least 30 seconds. Reconnect the power and within 30 seconds of reconnecting power complete the next step. Press signal -delay start -signal- delay start. If you successfully enter the washer into the service mode, t01 will be displayed and the door will lock. Rotate the knob until t02 is displayed then press start/pause to view the most recent error codes. Then press start/pause to rotate through each error code. Never disconnect the power to the washer while it is in the service mode. Doing so may result in a damaged control board. To exit the service mode press signal -delay start -signal - delay start. Once you have the error code you can determine what the issue may be from there. Hope this helps!