We're sorry, but our Q&A experts are temporarily unavailable.
Please check back later if you still haven't found the answer you need.
3 questions answered by our experts.
Sort by:
< Prev
1
Next >
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
TOBY
March 13, 2018
Installation instructions for part wb62t10471 model: Pb975tm2ww ... my glass stove top broke and i need to install the new one i ordered from GE. the problem is that it does not come with a set of instructions. thank you
For model number PB975TM2WW
Hi Toby,
Thank you for your question. Before you begin any repair please unplug the appliance from the electrical outlet or turn the circuit breaker off. First open the oven door and then remove the 2 screws that hold the cooktop. Lift the cooktop up and slide it to one side in order to release it's rear hinges from the mounting brackets. Be careful as the part is heavy. Remove the hinges from the old cooktop. Secure the hinges on the new cooktop with the screws. Place the new cooktop assembly hinge into the opening on the side mounting bracket. Slide it into the opposite mounting bracket, check if it is properly installed and lower the cooktop. Secure it place with the 2 screws at the front. Close the door and restore power to the oven. restore power to the cooktop and everything should now work for you. I hope this helps. Thank you and have a great day!
Was this helpful?
Thank you for voting!
Beverly
December 10, 2019
Is the glass cooktop available in black
For model number Jb968tk3ww
Hello Beverly, thank you for your question. Unfortunately, the only cooktop for this unit is in white. I hope this helps!
Was this helpful?
Thank you for voting!
Robin
March 3, 2020
Is there a replacement cook top glass in white available for this slide in electric range?
For model number Ge profile jb968tk3ww
Hello Robin, thank you for your question. The cooktop glass in white for this unit is Part #: PS1015906. Please enter the part number into the site for current price and availability and to order. Good luck with your repair!
