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★★★★★
★★★★★
Kevin C - December 6, 2019
Verified Purchase
All good
correct part replaced with minimal effort
★★★★★
★★★★★
Donna R - September 4, 2018
Verified Purchase
Replacement dishwasher rack is great
The part arrived quickly but because I had not looked closely at the diagram or pictures (were there pictures?!) it surprised me, but shouldn't have, because it needed to be connected to the water supply for the swirling water dispenser that actually cleans the dishes. That was obvious, but beyond my skill level. We called a repair person we'd used before and he quickly hooked it up and now it's perfect. It meant extra expense for something that was just rusty and looked worn out, while the dishwasher still worked fine, but worth it overall. The part was as advertised, no complaints!
★★★★★
★★★★★
Lana H - April 13, 2018
Verified Purchase
Not what I needed.
The wheels on my upper dish rack had broken. I decided to order the whole rack thinking that it would have the wheels on it. It did not. I did not see that in the schematic which was partly my fault. Just be sure to look very closely when you order. This company has been great to deal with My wheel parts are coming today and the rack will go back tomorrow.
★★★★★
★★★★★
Nancy M - March 20, 2018
Verified Purchase
Not what I expected
I thought it was the rack complete with all parts attached to install it in the dishwasher. Never saw that it didn't include the wheels. My rack is fine. It's the pegs that go in the wheels that broke. It was only the rack and for $150.00!!. Then to get a refund I had to send back and that cost me $60.00! And no guarantees they will refund the money if they decide its damaged in transit. They wanted me to order the parts needed to install the rack but no way would I order something else that may also be wrong and go thru returning that too. Very disappointed that they didn't offer to pay the shipping back. I like Kitchen Aid products but disappointed with this service.
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Customer Repair Stories
Average Repair Rating: 3.6 / 5.0, 3 reviews.
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Replacing the lift/roller mechanism on dishwasher upper tray
Following the video was quick and easy. Without the video it would have been slow and painful.
Henry from COLORADO SPGS, CO
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
3 of 3 peoplefound this instruction helpful.
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Replaced the rack adjuster left and right side
I looked up the repair on youtube and followed along step by step. I am a 64 year old female and the job was easier to do while watching a repairman than it would have been to read instructions. The internet is great for some things!
ELIZABETH from CINCINNATI, OH
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
7 of 8 peoplefound this instruction helpful.
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Wheels broke, wheel axels disolved, other parts broken
Removed and trashed unnecessary extra "stuff" originally provided in top rack by KitchenAid. Followed installation instructions contained with parts. Pictures were poor but usable after studying them. Thanks to whoever developed the replacement instructions - would have been near-impossible without them. Customer service was efficient
... Read more, polite, helpful, accurate and more than I could have asked. Thank you all
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22 questions answered by our experts.
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Celeo
July 20, 2017
I need the wheels for the upper dishrack... How do I order those? I missed the note that those parts do not come with it.
For model number W10728863
Hello Celeo, that is a great question. The part you need is the rack adjuster kit, which is part number W10712394. It comes with 2 adjuster assemblies,1 left hand and 1 right hand actuator cover, 2 gray adjuster covers, and 2 gray adjuster housings. There is an instruction sheet in the kit that will help you install this part.
Note: This kit is newly designed by the manufacturer, so might appear slightly different than the one you currently have, but it is correct kit for your model.
The two wheels on the right side of the upper rack have fell off. I just need the two wheels, which parts are those? Or should I replace the whole upper rack? Thank you for your help. Eric
For model number KUDS30IXSS9
Hi Eric, Thank you for the question. The upper rack wheels are sold as part of the Rack Adjuster Kit. This kit includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design. Hope this helps!
11 people found this helpful.
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Errolyn
November 3, 2017
The plastic tabs that hold the wheels on the upper rack broke. Everything else seems intact. What part do i need to replace the portion on the upper rack that has the plastic tabs the wheels hook onto? Is it easier to just replace the entire basket/rack? Thank you.
For model number KUDS35FXSS1
Hello Errolyn, Thank you for contacting us. I have researched the model you have provided and have found the part you’re looking for is PartSelect Number PS10064063.The wheels are attached tot he adjuster assembly. The only why to replace the tabs that hold the wheels is to replace the adjuster.This kit includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design. Hope this helps!
6 people found this helpful.
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Eileen
December 27, 2017
Hello a tiny part of the clip/peg that goes into the wheel on the track on the left side of the dishwasher has broken and now the rack won't stay in the wheel/on the rack is it possible just to replace the clip/peg or?? thanks
For model number KUDS30IXBL4
Hi Eileen,
Thank you for your question. You will have to replace your rack adjusters. I have listed that kit in a link down below for you. Good luck with your repair.
Wheels and plastic part that holds the wheels broke. Can you please let me know what i need to fix them? Thank you
For model number KUDS30IXBL8
Hello Cindy, thank you for your question. The upper rack rollers are part of the rack adjuster kit which is Rack Adjuster Kit - Left and Right Side Part Number: PS10064063. The wheels are not sold individually but have to be ordered and replaced as a kit. This is a redesigned kit that will be more sufficient to hold that rack into the slide rails. Good luck with your repair!
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Jennifer
February 15, 2019
My wheels broke on my top rack on the front left and back peg that the wheel attaches to broke off. Can i just buy the wheels or what kit should i use?
For model number KUDS35FXSS8
Hello Jennifer, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is Part Number: PS10064063. This kit includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design. This kit includes 2 adjuster assemblies, 1 left-hand and 1 right-hand actuator cover, 2 gray adjuster covers, and 2 gray adjuster housings. The wheels are only sold as part of the kit. Hope this helps, good luck with this repair!
The wheels on the back (left and right) of my upper rack have broken off. What parts would i need? 2 or multiple other?
For model number KUDS30IXBT4
Hello Keagan, thank you for inquiring. You will need the Rack Adjuster Kit - Left and Right Side part PS10064063 for your model. Good luck with your repair!
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Mike
January 7, 2018
Does the upper rack kit shown for $163 include all of the parts shown in the adjacent diagram? It is not clear what is included for that price and what needs to be ordered separately.
For model number KUDT03FTSS3
Hello Mike, Thank you for your inquiry. This part is the upper dishrack wire basket only. All other parts have to be ordered separately or transferred from the old rack to the new one. Hope this helps!
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Beth
February 26, 2018
The plastic tips from top rack that fit into wheels are broken off on the front right side, so front right is not in roller and leans. Can i fix this and what do i need? Thanks in advance for your help! Beth
For model number KUDS35FXBLA
Hello Beth, thank you for your question. If the issue is with the rack itself, the dishrack would have to be replaced. However, the wheels on the side of the upper rack are part of an adjuster assembly. So if the wheel has simply come off this adjuster arm, you can replace just the adjuster itself. The manufacturer has updated the adjuster to make it more sturdy, so the wheels don't break so often. The adjuster kit would comes with all the parts for the left and right side of the upper rack. This part number is W10712394. I hope this helps!
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Ron
March 18, 2018
Does this kit come with the clips that lock the tines on the rack into position? I believe these are shown as part #9 in the rack diagram?
For model number KUDS02SR
Hello Ron,
Thanks for your question. No, the tine pivot clips are sold separately under part number PS11746241.
I hope this helps.