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Harvey
July 21, 2023
Can't turn on my AC/ heater with the button on front. I used to be able to use the remote control to turn on and off . Because I barely could see the LED lights.
For model number AHE12DXL2
Hello Harvey, thank you for contacting us. Based on our understanding of the issue, we would suggest you replacing the electric controller box assembly, part number PS12710330. Good luck with your repair!
Hello Eric, thank you for contacting us. A faulty thermistor can sense the wrong temperature and cause the heater to not turn on. You may need to replace the indoor thermistor, part number PS12726870. If that does not help, we would suggest replacing the thermal control, part number PS2374440. We hope this helps.
After calling other parts supply companies with not much help, I found a helpful representative at Parts Select. My unit is very old & not many parts are available, so I asked the rep if she thought just buying a remote control would solve the issue since it was obvious that the whole panel was not broken or unusable. She was not sure b
... Read moreut said she would allow me to return it if it didn't. She sent the remote control out that day, I had it in 2 days. Not only did it totally solve the problem, it saved me a lot of money. Though these companies are not allowed to give technical advice, she was very helpful, friendly & efficient.
