My husband took off the back of the washer and disconnected the hose that connected the pump to the main drum. He has strong fingers--did it that way--but really you need a pillars. After putting it all back together we got another weird code--E29 and the door wouldn't lock. But after turning everything off and waiting 30 minutes, the
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genius machine just suddenly reset itself and started working correctly. No problems since and we've done about 30 loads since then. While on the phone with Bosch, trying to learn how to clear the new code, I heard only, "We only give information to certified repairmen and home repairs are definitely not covered by the warranty." Who cares? I'm now a satisfied mom who is actually washing clothes after only two days waiting for shipping--IF I could get any repairman to my house this month I'd be surprised and not for cheaper than the price of a new washer! Thank you for your great parts:)
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