How to Fix the LG Washer UE Error Code

The LG washer uE/UE error code indicates that the washer load is unbalanced. The uE code, with a lower case 'u', specifically means that the washer is still attempting to resolve the issue on its own. You may hear the washer attempting to drain and spin - allow this process to continue. The UE code, with an upper case 'U', is a sign that the washer has failed to balance the load and will require assistance. On some washer models, this code may be displayed as the Ub error code, however, it indicates the same unbalanced load issue. An unbalanced load can occur when the load in the drum is not distributed evenly, when the washer drum is overloaded, or when the washer is not level. An unbalanced load can lead to excessive vibration and shaking during the spin cycle, potentially causing damage to the washer or surrounding areas. Therefore, it is important to address this issue promptly and restore your washer to full functionality.

Reset Your LG Washer to Clear the UE Error

Soft Reset

1. Press the "Power" or "Cancel" button to turn off your washer.
2. Safely unplug the washing machine from the power outlet.
3. Leave the washer unplugged for about 5 minutes.
4. Reconnect the washing machine to the power outlet.
5. Press the "Power" or "Start" button to turn your washer back on.

Hard Reset

1. Turn off your washer and disconnect it from the power outlet.
2. Turn off the circuit breaker that is connected to your washer.
3. Wait for approximately 5-10 minutes.
4. Switch the breaker back to the "On" position.
5. Reconnect the washer to the power outlet and turn it back on.

Run a Rinse and Spin Cycle

1. Remove all items from the washer drum.
2. Turn the washer on.
3. Select the "Rinse and Spin" cycle on your washer.
4. Press the "Start" button and allow the cycle to run to completion.

Top 6 Causes and Solutions for the LG Washer UE Error

1. Unbalanced Washer Load

If you washer drum is overloaded or the load is unevenly distributed, the drum may become unbalanced during the spin cycle resulting in the UE error. This is especially true if the error code is displayed at the beginning of the cycle. It is important to follow the loading instructions and weight capacity limit provided for your LG washing machine to ensure it remains in optimal condition.

How to Rebalance Your LG Washer:

1. Pause the cycle, open the washer door, and manually move the laundry around inside the drum.
2. If drum is too full, take out some items to reduce the weight and create a more balanced load.
3. Make sure you are using the appropriate washing machine cycle for the type and amount of laundry you are washing. Different cycles have different spin speeds, and selecting the right one can help prevent imbalance issues.
4. Avoid washing several bulky items at once or if you do, try adding a few smaller items to balance the load.

2. Faulty Levelling Legs

The levelling legs are adjustable feet located underneath the washer that ensure that the washer is level with the surface. They may wear down over time or become damaged if the washer is moved around a lot or not installed correctly. Faulty levelling legs can cause the washer to become unsteady and unbalanced during the spin cycle, resulting in the UE error. You may also notice that your washer shakes and jerks around, or is particularly noisy during use.

This issue may be resolved by lowering or raising the legs, which you can do using a pliers or a wrench. However, if an adjustment does not resolve the error, you will need to replace the levelling legs.

How to Replace the Levelling Legs to Fix LG Washer UE Error

1. Disconnect the washer from the power source.
2. Pull the washer away from the wall and lean it backward to access the levelling legs on the washer's underside.
3. Inspect the legs for signs of wear and if there is visible damage, you will need to replace the damaged legs.
4. Use a pair of channel lock pliers to unthread the levelling legs.
5. Position the new legs on the mounting surface.
6. Use a pair of channel lock pliers or your hands to screw in the leg until it is firmly in place.
7. Carefully lower the washer back onto the floor and check that it is steady and unmoving.
8. You can also use a bubble level to ensure that your washer is in fact level and flat.
9. Reconnect your washer to the power outlet check and run a short cycle to ensure the UE error is resolved.

3. Faulty Shock Absorbers

The shock absorbers in your washer help reduce excessive vibrations during the spin cycle. If a shock absorber is damaged or worn out, it will be unable to absorb the vibrations, leading to excessive movement of the drum. This movement makes it difficult for the washer to distribute the load evenly, leading to an unbalanced load. You will need to replace the shock absorbers to resolve the UE error.

How to replace Shock Absorbers to Fix the LG Washer UE Error

1. Unplug the washer from the electrical outlet to ensure safety.
2. Remove the front panel of your washer to access the shock absorbers.
3. You can find the shock absorbers connected to the tub and the cabinet at the bottom of the washer.
4. Inspect the shock absorbers for signs of damage, such as leaks, cracks, or excessive wear and replace any that are damaged.
5. Use a screwdriver or pliers to remove the mounting hardware that secures the shock absorbers and remove them from the washer.
6. Attach the replacement shock absorbers to the mounting points on the tub and cabinet and secure them in place.
7. Reassemble the washer and plug it back into the electrical outlet.

4. Faulty Suspension Rods

Similar to shock absorbers, suspension rods play a crucial role in stabilizing the drum. They support the weight of the drum and help prevent excessive movement during the spin cycle. If a suspension rod is broken or damaged, it can result in uneven distribution of the load, leading to the UE error. Use our model search to find replacement suspension rods for your washer.

How to Replace the Suspension Rods

1. Remove the back panel of the washer, then lift the entire main top and secure it upright.
2. Locate the suspension rods in each corner of the washer, with a spring attached to the tub.
3. Take hold of the rod and and rotate the ball to disconnect it, before dropping the rod back through the opening.
4. Compress the suspensions springs to release the tension and carefully remove them.
5. Slide the new suspension rods through the opening and ensure each rod is oriented correctly.
6. Compress the springs again and hook the top of the rods to prevent the rods from falling down later.
7. Install the four new cups into each corner, then snap the new suspension balls onto the suspension rods.
8. Be sure to attach any tub centering springs back onto the rods before pulling them up through the cups.
9. Repeat the process for all four corners and rods.

5. Faulty Hall Sensor

The hall sensor, also known as a rotor position sensor, detects the speed and operation of the washer. It provides feedback to the washer's control board, allowing it to adjust as needed for proper spinning and balancing of the load. If the hall sensor malfunctions or fails, it can lead to an unbalanced load condition, triggering the UE error. Use our model search feature to find a new hall sensor

How to Access the Hall Sensor to Fix LG Washer UE Error

1. Unplug the washer from the electrical outlet, and turn off the water supply to the washer.
2. Remove the back panel to access the hall sensor, which is typically mounted on or near the motor.
3. Inspect the sensor and wiring for any visible damage or loose connections. If there is no damage, you can test the sensor with a multimeter to check for electrical failure.

How to Test the Hall Sensor with a Multimeter

1. Carefully disconnect the wires connected to the hall sensor.
2. Set your multimeter to the resistance (ohms) setting.
3. Place the multimeter probes on the hall sensor terminals and check the reading. Refer to your washer's manual to check if the reading is within the correct range.
4. If the hall sensor fails the resistance test or if there are visible issues, it will need to be replaced.

How to Replace the Hall Sensor to Fix the LG Washer UE Error

1. Remove the screws or clips that secure the hall sensor in place.
2. Gently pull the hall sensor to remove it from its mounting position.
3. Position the new hall sensor in the same location.
4. Secure it in place with the mounting screws or clips.
5. Reconnect the wires to the new hall sensor, ensuring that they are properly seated and secure.
6. Reassemble the washer in the reverse order of disassembly.
7. Plug the washer back in and run a test cycle to ensure that the hall sensor replacement has resolved the issue.

6. Faulty Rotor Mounting Nut

The rotor mounting nut secures the rotor to the motor shaft. If the rotor mounting nut is loose, corroded or damaged, it can affect the balance of the drum. A loose or compromised rotor mounting nut can cause the drum to wobble during the spin cycle, contributing to an unbalanced load and triggering the UE error. If retightening the nut does not balance washer, then you will likely need to replace the rotor mounting nut.

How to Replace the Rotor Mounting Nut to Fix the LG Washer UE Error

1. Unplug the washer from the electrical outlet, and turn off the water supply to the washer.
2. Depending on your washer model you may either need to remove the front and top panels, or tip the washer over to access the rotor assembly.
3. Locate the rotor assembly and inspect the mounting nut for signs of damage or loose connection.
4. If it is loose retighten it. Otherwise, use an adjustable wrench and hit it with a hammer to help remove it from the mounting position.
5. Position the new mounting nut in its position and torque the nut according to the specifications in your user manual.
6. Reassemble your washer in reverse order.
7. Plug the washer back in, turn on the water supply, and run a test cycle to ensure everything is working correctly.

Understanding the factors that contribute to unbalanced loads, such as unevenly distributed laundry or overloading, is key to resolving the LG washer UE error and ensuring a hassle-free laundry experience. By following practical steps like redistributing the laundry, removing excess items, and ensuring the machine is level you can DIY you washer back to life! It is important to perform regular maintenance on your washer and replace faulty parts promptly. Taking the time to do so will allow you to easily resolve any errors that occur, and maintain the performance and longevity of your LG washer for years to come.