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Glass cooking tray broke
There was no "fixing" per say but we still could not use the microwave without the plate. This has to be one of the biggest plates for a microwave. We ordered this through your company and we had it three days later. THREE DAYS! We had expected anywhere from 1-2 weeks. My husband was so impressed he bookmarked your site for future reference. Thank you for being so efficient and prompt. The glass turntable fit like a glove! Sincerely, Mark and Lia Hammond
By pulling the filter screens units down and out with a pair of pliers I had access to the surface lights. Pulled the lights out of their sockets and replaced the bulbs. Real easy. Since the filter units were out, replaced the filters and reinstalled the filter units. The whole operation took less than 15 minutes.
Remove the filters and use a Torx driver to remove two screws holding the motor. The wires on on the motor are held in place by a plastic clamp that must be pried open on one side. That's all it takes to replace the drive motor. Everything else that makes the turntable spin lifts off from inside the microwave.
Microwave wouldn't turn on and found breaker been tripped and then microwave wouldn't turn on at all.
Read some instructions and easily found the fuse. Replaced it. Still didn't work. Took control panel off to check door switches. Nothing I read mentioned a second fuse. Tested and it to had blown. Ordered another one. Popped them in. Done.
Door close wasnt registering and the microwave wouldn't turn on.
I looked up a YouTube video of someone with a similar over the oven microwave. That helped me get into the area behind the control panel where the door switches are. I checked the springs and the cam rocker? The thing that actually hits the button on the switch when the door closes. They were in good condition so I assumed the door switch was bad. There are two so I just purchased one figuring (hoping) that only one was bad. And lo and behold only one was bad. Bing bam boom. Put it all back together and I'm set. Not too difficult. Took a week of work because it takes like 50 days to ship. My kitchen looked like a hurricane after image because of all the parts scattered everywhere.
The display kept asking me to close the door, even though the door was closed. The interior light stayed on.
I used a Google search to show how to access the area behind the front panel. There was a folded paper copy with a schematic and wiring diagram in that space.Then I used a multi-meter to determine which of the THREE micro-switches was causing the problem. I called your help line and ordered a replacement switch. The switch was delayed in transit so your agent credited me with the cost of shipping.
When the part arrived, it had three terminals instead of two as shown in the on-line picture but that did not cause any difficulty in using it. It took about 20 minutes to remove and replace the old switch.
All seems to be working well now.
Finding which of the THREE switches was the problem was the most difficult part of the repair. All three "clicked" but the defective one did not click as easily. It needed to be depressed more than the door latch can would provide. Old age?
Unplugged unit 30 minutes before disassemble. Removed screws from door on Handle side had to remove door to get the three screws out on hinges, pop inner liner to remove key board pulled ribbon cable installed new board replaced inner panels , hung door and tested . Worked for couple hours same problems. Loss of key board and beeps next ?
Requires 2 sets of replacement parts. Prior filters included a charcoal filter sandwiched between 2 aluminum filters/screens (3 total parts per side). Replacement charcoal filter was already attached to an aluminum screen so just needed to add 1 aluminum screen/filter so the charcoal was again sandwiched between the 2.
The close door warning kept coming on and the microwave would not run
Don't waste your time with other parts stores online. Partselect sells quality parts and they arrived 2 days early. I purchase a door switch from another online store and the switch was defective.
Unscrewed 3 screws on side of door and two on the bottom. Slowly pry apart outside frame from black inside facing door. Separate pieces carefully. You won’t have to completely remove outside door cover if you have a short driver for the two Torx screws holding the handle on. Replace and carefully put back together. Tip: do not overscrew the screws, back in, it will easily crack the old plastic.